Russell Cotton
Knightdale
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
25
25
years of professional experience
Work History
Field Service Technician
1st Choice Cabinetry
07.2017 - 04.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
Finish Trim Carpenter
Strother Fine Interior Trim
08.2000 - 07.2017
- Assisted in training new team members on finish carpentry techniques, fostering a positive learning environment for professional development.
- Demonstrated proficiency in various types of trim work, including baseboards, crown molding, wainscoting, and door/window casings.
- Adapted quickly to changing project requirements, making necessary adjustments in design and execution while maintaining quality standards.
- Ensured structural integrity of the final product by applying proper fastening methods, such as nails or adhesives, during installation.
- Utilized specialized woodworking tools such as routers, planers, sanders, and jigsaws to achieve desired shapes and finishes in custom trim pieces.
Education
High School Diploma -
SW Guilford High School
High Point, NC06-1982
Skills
- Effective problem resolution
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer engagement
- Relationship building
- Prompt report delivery
- Proficient in power tools
- Work order prioritization
Timeline
Field Service Technician
1st Choice Cabinetry
07.2017 - 04.2025
Finish Trim Carpenter
Strother Fine Interior Trim
08.2000 - 07.2017
High School Diploma -
SW Guilford High School
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