Summary
Overview
Work History
Education
Skills
Timeline
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Russell Cross

Birmingham,AL

Summary

Detail-oriented IT Risk and Audit professional with experience in internal auditing, IT support, and cybersecurity risk analysis. Proven track record in identifying control weaknesses, analyzing vulnerabilities, and aligning risk practices with regulatory standards. Strong communicator with a collaborative approach to solving problems and improving operational efficiency. Skilled in issue management, quality assurance, and cross-functional stakeholder engagement.

Overview

5
5
years of professional experience

Work History

Internal Auditor II

Regions Bank
Birmingham, AL
07.2021 - Current
  • Contributed to audit engagement planning by identifying key risk areas and control weaknesses, aligning audit scope with organizational risk priorities.
  • Assessed IT General Controls for SOX compliance, operational audits, and specialized reviews (e.g., Gen-Tech and Digital Banking), ensuring controls met regulatory and internal standards.
  • Conducted walkthroughs and interviews with business units to gather evidence and insights in support of audits, investigations, and consulting engagements.
  • Created detailed audit workpapers and drafted audit issues in compliance with internal methodology, supporting effective issue management and consistent risk treatment and contribute to identification of continuous improvement solutions.
  • Identified opportunities for process improvement by analyzing workflows and control environments, offering recommendations that enhanced operational efficiency and risk mitigation.
  • High degree of familiarity with Agile and Waterfall project management practices, GRC, and RSA Archer Platform.

IT Technical Support Specialist

Resource Management Services, LLC, Cruising Timber
Birmingham, AL
07.2020 - 06.2021
  • Responded to and resolved a high volume of technical support tickets related to hardware, software, network connectivity, and user account issues across the organization.
  • Conducted detailed diagnostics to identify and troubleshoot complex technical problems, often with minimal initial information from end users.
  • Provided intuitive, user-friendly solutions in high-pressure environments, ensuring minimal downtime, and maintaining productivity for employees.
  • Documented issue resolution steps, and contributed to knowledge base articles to streamline future troubleshooting processes.
  • Demonstrated strong problem-solving skills and initiative by identifying root causes of recurring issues, and recommending long-term fixes.

Education

Bachelor of Science - Information Systems Management

Auburn University
Auburn, AL
05-2019

Skills

  • Risk Assessment and Issue Management
  • Internal Auditing (SOX, ITGC, Operational)
  • Vulnerability Management
  • Process Improvement
  • Quality Assurance Reviews
  • Stakeholder communication
  • Regulatory Compliance Support
  • User Acceptance Testing (UAT)
  • Dashboard Development & Data Visualization
  • Microsoft Office (Excel, PowerPoint, etc)

Timeline

Internal Auditor II

Regions Bank
07.2021 - Current

IT Technical Support Specialist

Resource Management Services, LLC, Cruising Timber
07.2020 - 06.2021

Bachelor of Science - Information Systems Management

Auburn University

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Russell Cross