Russell Diederich

Maintained all Fiber, cat 6 and Copper Communications. Built fiber networks utilizing dark fiber. Testing, troubleshooting and maintaining all forms of transmissions, formats, and types of Networks, Various specialized equipment as well with "on the go" learning and implementation.

• Handled crisis situations at client sites using training and calm, level-headed style.
• Evaluated emerging technologies for potential applications in defense contracting projects, maintaining a competitive edge in the industry.
• Protected people and property with high-quality security services.
• Dealt professionally with different levels of personnel and general public.
• Developed innovative solutions to complex technical challenges, resulting in improved system performance.
• Established strong relationships with key stakeholders, fostering collaboration and communication throughout project lifecycles.

Started out as Technician in 2016. I had an office position Running the New England end of Business with many responsibilities. I ordered parts, designed phone systems, programmed systems, scheduled jobs, sales, invoicing and various other tasks. Experience with VOIP systems, Patch panels, Network building/designing, SIP trunks, paging, firewalls, switches, WIFI access points, network building/repair and all IOT"s. Experience with troubleshooting Voip systems with Delay/jitter and packet loss.

• Planned and delegated work to meet project and production goals.
• Maintained daily calendars, set appointments with clients and planned daily office events.
• Processed payments and updated accounts to reflect balance changes.
• Educated customers on product features and technical details to highlight benefits.
• Scheduled and confirmed appointments.
• Recruited and hired qualified candidates to fill open positions.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Followed safety practices to safeguard against injury and damage to property.
• Negotiated prices and set up contracts to finalize sales agreements.
• Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
• Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
• Maintained test equipment to safety standards to drive process integrity and data validity.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

Responsible for installation and repair of all Verizon services. Up to date and fluent on poles, manholes, wires, buildings, CEVs, aerial lifts, test equipment and a list to long to mention everything.

Experience with LANs, WANs, WIFI, routers, switches, transmitters, receivers, tablets, desktops, laptops, DVRs, cameras, and various other Electronic devices.Also the wiring of these items, Cat 6, CCTV, Coax through floors, ceilings, buildings etc. Retired as a Journeyman.

• Installed, set up and repaired devices and system components.
• Laid out cabling plans and ran through buildings to desired locations.
• Set up modems and other hardware with necessary cables.
• Communicated with customers to access work areas and explain work.
• Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
• Pulled lines to proper tension for safety and durability of installation work.
• Completed line work at heights using bucket trucks and underground using access points.
• Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.

Received three promotions in two years. Installer, repair then Maintenance Technician During those two years I was responsible for installation and repair of ALL outside plant services from the head dish to the television.

• Operated hand and power tools to complete repairs.
• Maintained clear and safe workspace areas to meet OSHA standards.
• Installed new systems, replacement parts and components to maintain proper operation.
• Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
• Scheduled preventive maintenance programs to keep equipment in good working condition.
• Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.

Full knowledge of repair in UHF, VLF and HF Transceivers. Full Basic electricity course (9 weeks) Full Class A Electronics school (9 weeks). Honor graduate from Class C school Norfolk Virginia.

• Evaluated and tested Communication products using measurement and diagnostic devices to adjust, test and repair equipment.
• Executed excellent reading and interpreting of blueprints and schematics.
• Interpreted engineering diagrams to successfully troubleshoot faults.
• Repaired systems, equipment and subassemblies by replacing defective components or line replaceable units.
• Installed, diagnosed and disposed of uninterruptible power supply devices.
• Provided design details and recommended modifications to engineering designs.
• Reviewed service manuals and schematics while troubleshooting to determine root cause of malfunctioning units.
• Prepared electronic components based on approved bill-of-materials for assembly and soldering.
• Documented repairs, inspections and testing for equipment in logging database.
• Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
• Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.