Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Russell Estrada

Ventura,CA

Summary

Communications Specialist with experience in developing and implementing strategies aimed at enhancing customer satisfaction and loyalty. Analyzed customer feedback data to create actionable plans for service improvement, ensuring compliance with industry regulations and company policies. Conducted regular staff meetings to discuss progress and identify areas for improvement, while coaching team members to enhance their job performance.

Overview

9
9
years of professional experience

Work History

Manager

Skyzone Ventura
Ventura, California
05.2025 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Ensured compliance with industry regulations and company policies.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coached, mentored and trained team members in order to improve their job performance.

Cashier

Aldi
Ventura
06.2022 - 09.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Busser

Padaro Beach grill
Carpinteria, California
03.2016 - 08.2018
  • Inspected dining room furniture for cleanliness prior to seating guests.
  • Took initiative to help others whenever necessary.
  • Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.

Education

Associate of Science - Administrative Justice

Ventura College
Ventura, CA
08-2027

Associate of Arts - Administrative Justice

Santa Barbara City College
Santa Barbara, CA
08-2027

Skills

  • Data analysis
  • Conflict resolution
  • Effective communication
  • Partnership development

Languages

Spanish
Professional

Timeline

Manager

Skyzone Ventura
05.2025 - Current

Cashier

Aldi
06.2022 - 09.2024

Busser

Padaro Beach grill
03.2016 - 08.2018

Associate of Science - Administrative Justice

Ventura College

Associate of Arts - Administrative Justice

Santa Barbara City College
Russell Estrada