Svetlana Freed
Olean,NY
Summary
Dynamic and results-driven professional with a proven track record at Sephora USA, specializing in training and development. Recognized for enhancing staff product knowledge and customer service skills, fostering a culture of reliability and empathy. Adept at creating engaging educational materials that drive performance and improve learning outcomes.
Overview
23
23
years of professional experience
Work History
Cafe Server
Seneca Allegany Resort & Casino
Salamanca, NY
09.2023 - Current
- Provided exceptional customer service, ensuring a welcoming environment for guests.
- Managed multiple tables efficiently, coordinating orders and deliveries with precision.
- Assisted in training new staff on menu knowledge and service protocols.
- Processed transactions accurately using point-of-sale systems to enhance guest experience.
Server
Applebee's Neighborhood Grill & Bar
Olean, NY
09.2003 - 09.2023
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu item recommendations and addressed guest inquiries promptly.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Educational Manager
Sephora USA
Olean, NY
05.2017 - 05.2018
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Collaborated with cross-functional teams to create engaging educational materials that support brand initiatives.
- Analyzed training effectiveness through feedback and assessments, refining content for improved learning outcomes.
- Mentored new team members, fostering a culture of continuous learning and professional development within the organization.
Hairstylist
JCPenney Salon
Olean, NY
08.2009 - 01.2017
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Executed a variety of hair cutting, coloring, and styling techniques for diverse clientele.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Assisted in retail product sales, educating clients on appropriate hair care solutions.
Hairstylist
Supercuts
Olean, NY
09.2005 - 01.2010
- Adapted quickly to new trends and techniques through ongoing training and education.
- Collaborated with team members to enhance salon workflow and improve client experiences.
- Developed strong relationships with clients, fostering loyalty and encouraging referrals.
- Implemented efficient scheduling practices to optimize appointment bookings and minimize wait times.
Host
Friendlys Ice Cream
Olean, NY
02.2003 - 02.2004
- Welcomed guests and guided them to seating, enhancing customer experience.
- Collaborated with team to maintain cleanliness and organization of dining area.
- Managed waitlists efficiently, optimizing seating turnover during peak hours.
- Assisted servers by delivering food and beverages promptly, ensuring accuracy.
Education
NYS COSMETOLOGY License - Cosmetology
Continental School Of Beauty
Olean, NY10.2003
Bachelors - Teaching
Lipetsk State College
Lipetsk Ru06.2002
High School Diploma -
High School #6
Lipesk Russia 05.1997
Skills
- Reliability and punctuality
- Food presentation
- Cleanliness maintenance
- Patience and empathy
Languages
Russian
Native or Bilingual
Timeline
Cafe Server
Seneca Allegany Resort & Casino
09.2023 - Current
Educational Manager
Sephora USA
05.2017 - 05.2018
Hairstylist
JCPenney Salon
08.2009 - 01.2017
Hairstylist
Supercuts
09.2005 - 01.2010
Server
Applebee's Neighborhood Grill & Bar
09.2003 - 09.2023
Host
Friendlys Ice Cream
02.2003 - 02.2004
NYS COSMETOLOGY License - Cosmetology
Continental School Of Beauty
Bachelors - Teaching
Lipetsk State College
High School Diploma -
High School #6