Russell Gottilla
Morris Plains
Summary
Experienced with product development, supply chain operations, and lifecycle management. Utilizes cross-functional collaboration to drive product success and adaptability to changing operation needs. Strong understanding of strategic planning and execution to achieve business objectives.
Overview
11
11
years of professional experience
Work History
Principal Product Manager - Amazon Customer Excellence System (ACES)
AMAZON.COM
01.2022 - Current
- Directed & Automated workflows PPM for over 200+ warehouses in NA first mile fulfillment, specifically for Outbound Shipping
- Led development from the concept phase to network launch of new product software technologies to simplify the shipping processes for warehouse associates and managers
- Analyzed Critical Pull Times for container data sets to optimize container loading under the roof within operations. Owned deep dive discussions and action plans with key stakeholders in the First Mile Supply Chain, leading to $3.1MM in quality savings
- Created new standard work while reducing variation across fulfillment center ship docks by simplifying the container loading decision making process. Partnered with Regional Directors, General Managers and Site Leads to execute the new standard work, resulting in $9.8MM in cost and quality savings
Senior Operations Manager
AMAZON.COM
01.2020 - 01.2022
- Owned and delivered the operational budget and goals for the outbound and quality departments within an Amazon Robotics fulfillment center consisting of 40 salaried managers and over 2000+ hourly associates. Focused on safety, quality, productivity, financial and labor planning execution
- Talent & Development Single Threaded Leader (STL) for the North East Region consisting of four fulfillment centers, concentrating on enhancing diversity, equity, inclusion, overall associate experiences and manager development.
- Drove continuous improvement projects to optimize operations and enhance the associate experience to meet and exceed business objectives; worked on strategic projects that have total building and network-wide impact
Process Engineer
AMAZON.COM
01.2018 - 01.2020
- North East Regional Engineer for 9 Amazon Robotics (AR) fulfillment centers specializing in inbound and outbound shipping processes
- Led process improvements and project rollouts to reduce cost within the ship dock space across North America AR sites
- Executed, measured and supported communication of project impacts in partnership with stakeholders responsible for day to day operations
Operations Manager
AMAZON.COM
01.2017 - 01.2018
- Planned and executed shifts where I was responsible for 7 outbound departments
- Managed teams of 5-10 salaried managers as well as 400-800+ hourly associates daily
Area Manager II, Operations
AMAZON.COM
01.2015 - 01.2017
- Managed and developed a team of 100+ associates to meet daily performance goals
- Ensured customer orders are shipped out on time leading to a positive customer experience
- Drove process change and continuously improve my area in the Amazon Fulfillment Center through recognition programs & standard work audits
- Communicated and acted as the primary information source for the team, maintaining compliance and consistency throughout while focusing on safety, quality & productivity
Marketing Intern
COMPETITIVE EDGE SPORTS
01.2014 - 01.2015
- Assisted with setup of hosted tournaments, made sure the courts were ready for use and everything was organized upon each teams’ arrival
- In charge of social media, sent tweets out and posted on the Facebook page daily
Marketing Intern
USA SPORT GROUP
01.2014
- Assisted with online marketing, updated their web page with current camps and clinics they were hosting in the upcoming weeks
- Worked on telemarketing projects, did research on what software to implement call blast strategies across multiple client bases at once
Education
Bachelor of Business Administration (B.B.A.) - Sports Marketing
Saint Joseph’s University
Philadelphia, PASkills
- Earns Trust
- Deliver Results
- Learn & Be Curious
- Invent & Simplify
- Leadership
- Project Support
- Data analytics
- Data collection
- Customer engagement
- Operations support
- Team collaboration
Community Service
Mountain Lakes Volunteer Firefighter, 2009, 2011
Timeline
Principal Product Manager - Amazon Customer Excellence System (ACES)
AMAZON.COM
01.2022 - Current
Senior Operations Manager
AMAZON.COM
01.2020 - 01.2022
Process Engineer
AMAZON.COM
01.2018 - 01.2020
Operations Manager
AMAZON.COM
01.2017 - 01.2018
Area Manager II, Operations
AMAZON.COM
01.2015 - 01.2017
Marketing Intern
COMPETITIVE EDGE SPORTS
01.2014 - 01.2015
Marketing Intern
USA SPORT GROUP
01.2014
Bachelor of Business Administration (B.B.A.) - Sports Marketing
Saint Joseph’s University
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