Russell Hanks

• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Implemented effective networking strategies and elevated new business opportunities.
• Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.
• Grew my book of business to include over 1000 sold customers, all while handling new products and maintaining a high level of customer service
• maintained and managed at one point an inventory of 500-600 vehicles with a value of 15-25 million all while still being the top producer for the store in sales.

• Sold custom golf carts and accessories
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.

Started with nothing and grew my business to be a successful club and wedding DJ owning and operating everything solo.

• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Participated in community events and fundraisers.

• Evaluated customers' potential needs to make appropriate recommendations.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.

• My Grandfather ran a hvac business in Taylorville for 50 years. I spent as much time as I could working and learning everything I could.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
• Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.