Russell Harrison
Bronx
Summary
Dynamic sales professional with a proven track record at Columbia Sportswear, excelling in customer relations and strategic sales initiatives. Recognized for exceptional customer service and problem-solving skills, I foster long-lasting client relationships and drive revenue growth through effective teamwork and goal-oriented strategies. Committed to enhancing customer satisfaction and loyalty.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
9
9
years of professional experience
Work History
Sales Associate
Red Wing Shoes
05.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Manager
Columbia Sportswear
06.2018 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Manager
Pier 1
06.2016 - 01.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Sports And Fitness Administration
Monroe College
Bronx, NY06-2024
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Goal oriented
- Supporting personal needs
- Attention to detail
- Empathy and compassionate care
- Patient-focused care
Languages
Spanish
Limited Working
Timeline
Sales Associate
Red Wing Shoes
05.2022 - Current
Sales Manager
Columbia Sportswear
06.2018 - 03.2020
Manager
Pier 1
06.2016 - 01.2019
Associate of Science - Sports And Fitness Administration
Monroe College
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