Russell hayes
Rome
Summary
Dedicated professional with strong customer service skills and a commitment to cleanliness and sanitation. Proven ability to enhance customer satisfaction through effective communication and product knowledge.
Overview
36
36
years of professional experience
Work History
Deli Clerk
Bucees
Rome, GA
07.2023 - 02.2026
- Prepared and packaged deli products ensuring freshness and quality for customer satisfaction.
- Maintained cleanliness and organization of deli area to meet health and safety standards.
- Assisted customers with product selections, providing recommendations based on preferences.
- Operated slicing equipment efficiently while adhering to safety protocols and guidelines.
Cashier
Walgreens
Rome, GA
10.2020 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper cash handling and reconciliation.
- Assisted with inventory management by restocking shelves and organizing products.
Telephone Customer Service Representative
Concentrix
Tampa, FL
09.2015 - 02.2020
- Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
- Provided exceptional service to enhance customer satisfaction and loyalty through effective communication.
- Utilized CRM software to track interactions and maintain accurate customer records for future reference.
- Collaborated with team members to streamline processes, improving response times and service delivery.
Ubit Manager
Bucch Gardens
Tampa, FL
02.1990 - 09.2015
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs to enhance staff performance and operational knowledge.
- Streamlined inventory management processes, reducing waste and improving resource allocation.
- Implemented quality control measures to maintain high standards of service and product offerings.
Education
High School Diploma -
Tampa Bay Tech
Tampa, FLSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
Timeline
Deli Clerk
Bucees
07.2023 - 02.2026
Cashier
Walgreens
10.2020 - 03.2023
Telephone Customer Service Representative
Concentrix
09.2015 - 02.2020
Ubit Manager
Bucch Gardens
02.1990 - 09.2015
High School Diploma -
Tampa Bay Tech