Russell Hess
Las Vegas,NV
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
7 Eleven Gas Station
08.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Airport Ramp Agent
Swissport USA
04.2022 - 08.2022
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Connected electrical power unit and hoses to aircraft.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Operated equipment while observing standard safety procedures.
- Transferred luggage from aircraft to collection areas safely using Tug Cart equipment.
- Maintained clean, orderly work environment free of hazards.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Verified quantity and description of materials received by checking merchandise against packing list.
Airport Security Officer
Swissport USA
04.2022 - 08.2022
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Monitored security checkpoints for compliance with applicable security protocols.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Cashier
Fry's Electronics Inc.
10.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Officer
G4S Security
08.2019 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Inbound Customer Service Representative
Alorica
11.2018 - 08.2019
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Resolved complaints to satisfy customers and encourage future transactions.
Security Officer
Marksman Security
02.2018 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Securitas Security
08.2016 - 02.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Cook/Prep Cook
Cheeburger Cheeburger Restaurants
04.2016 - 08.2016
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Outbound Sales Representative
Hilton Grand Vacations
02.2016 - 04.2016
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Utilized innovative sales techniques to upsell products and services.
Inbound Customer Service Representative
C3 Customer Contact Channels
09.2015 - 02.2016
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Fundraiser Event Assistant
Time Suspended Photography
01.2014 - 08.2015
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Assembly Line Worker
FeraDyne Outdoors
03.2015 - 07.2015
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Followed outlined specifications to implement assembly plans.
Kitchen Team Member
Bojangles' Famous Chicken 'n Biscuits
10.2014 - 12.2014
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Assistant Chef/Dishwasher
Fusco Via Roma
07.2014 - 10.2014
- Assisted head chef in cooking dishes according to ingredients.
- Chopped ingredients and garnishes.
- Checked food inventory and ordered ingredients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils and counters.
Sales Agent
Sears Hometown & Outlet Stores Inc.
01.2014 - 07.2014
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Sales Associate
Sears Hometown & Outlet Stores Inc.
01.2014 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Fry Cook/Cashier
Arby's Restaurant
07.2012 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
Chattahoochee Technical College
Marietta, GA01.2014
Skills
- Bagging and Packaging
- Issue Resolution
- Facility Safety
- Hospitality and Accommodation
- Reading Comprehension
- Writing
- Troubleshooting
- Point-of-Sale (POS) Software
- Customer Service
- Identification Checks
- Judgment and Decision-Making
- Conflict Resolution
- Verbal and Written Communication
- Time Management Skills
- Restocking
- Active Listening
- Physical Strength and Stamina
- Workload Management
- Towing Aircraft
- Crew Assistance
- Belt Conveyors
- Baggage Oversight
- Pushback and Towing
- Ramp Security
- Report Writing
- Operation Monitoring
- Fire Safety Regulations
- Checkpoint Management
- First Aid and CPR Certified
Certification
- Licensed Food Handler Safety - 08-17-2025
- Licensed Techniques of Alcohol Management - 08-16-2016
Programming Languages
Python
HTML
CSS
Timeline
Cashier
7 Eleven Gas Station
08.2022 - 10.2022
Airport Ramp Agent
Swissport USA
04.2022 - 08.2022
Airport Security Officer
Swissport USA
04.2022 - 08.2022
Cashier
Fry's Electronics Inc.
10.2020 - 02.2021
Security Officer
G4S Security
08.2019 - 09.2020
Inbound Customer Service Representative
Alorica
11.2018 - 08.2019
Security Officer
Marksman Security
02.2018 - 10.2018
Security Officer
Securitas Security
08.2016 - 02.2018
Cook/Prep Cook
Cheeburger Cheeburger Restaurants
04.2016 - 08.2016
Outbound Sales Representative
Hilton Grand Vacations
02.2016 - 04.2016
Inbound Customer Service Representative
C3 Customer Contact Channels
09.2015 - 02.2016
Assembly Line Worker
FeraDyne Outdoors
03.2015 - 07.2015
Kitchen Team Member
Bojangles' Famous Chicken 'n Biscuits
10.2014 - 12.2014
Assistant Chef/Dishwasher
Fusco Via Roma
07.2014 - 10.2014
Fundraiser Event Assistant
Time Suspended Photography
01.2014 - 08.2015
Sales Agent
Sears Hometown & Outlet Stores Inc.
01.2014 - 07.2014
Sales Associate
Sears Hometown & Outlet Stores Inc.
01.2014 - 07.2014
Fry Cook/Cashier
Arby's Restaurant
07.2012 - 12.2013
GED -
Chattahoochee Technical College