RUSSELL J. ROCKWOOD JR.
West Babylon
Summary
Experienced, resourceful, and self-motivated professional with a strong dedication and passion for the career. Demonstrated results-oriented approach with a proven track record of successful collaboration and goal achievement. Adaptable and capable of thriving in diverse professional settings. Committed to performing at the highest level and becoming an indispensable asset to the company.
Overview
8
8
years of professional experience
Work History
ROUTE MANAGER
SANG DYNASTY INC.
08.2022 - Current
- Company Overview: Fedex Contractor.
- Plan, distribute, oversee and follow-up daily route. assignments of all drivers, establishing a positive culture in the company and with customers.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Investigate customer complaints regarding the quality of products or services received, resolving issues promptly and professionally.
- Manage end-of-day check-in process, capture and communicate key service, safety and equipment issues.
- Develop and implement relevant training for all drivers, new and current.
- Conduct driver ride-alongs and observations to evaluate and improve driver performance.
- Conduct safety meetings with delivery team to ensure proper knowledge and practices are implemented.
- Oversee maintenance of all vehicles.
- Submit accurate payroll weekly to HR for proper payment of employees.
- Step in wherever needed to confirm all tasks are completed safely and efficiently.
ROUTE MANAGER
FAL DISTRIBUTORS
04.2019 - 08.2022
- Company Overview: Fedex Contractor.
- Plan, distribute, oversee and follow-up daily route. assignments of all drivers, establishing a positive culture in the company and with customers.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Investigate customer complaints regarding the quality of products or services received, resolving issues promptly and professionally.
- Manage end-of-day check-in process, capture and communicate key service, safety and equipment issues.
- Develop and implement relevant training for all drivers, new and current.
- Conduct driver ride-alongs and observations to evaluate and improve driver performance.
- Conduct safety meetings with delivery team to ensure proper knowledge and practices are implemented.
- Oversee maintenance of all vehicles.
- Submit accurate payroll weekly to HR for proper payment of employees.
- Step in wherever needed to confirm all tasks are completed safely and efficiently.
TRAINING COORDINATOR
ST. CATHERINE'S CENTER FOR CHILDREN
10.2016 - 04.2019
- Organized and completed New Hire Orientation and the on-boarding process
- Assisted in the hiring process of new HR/Training personnel
- Organized and scheduled on-site and off-site trainings for staff members
- Developed, implemented and improved training curriculums; i.e Cultural Competency, Incident Reporting and Documentation, Medicine Administration, etc
- Conducted thorough needs assessments to identify gaps in employees' skills and knowledge
- Collaborated with department managers to design customized training plans aligned with organizational and departmental goals.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Maintained accurate training records for 300+ staff, keeping the agency in compliance with all governing bodies.
- Lead Trainer in a wide array of topics, including but not limited to: Therapeutic Crisis Intervention, CPR/First Aid/AED, Medicine Administration, Cultural Competency, Incident Reporting and Documentation, assisting in Trauma training, HIPPA, Medicaid.
Education
Some College (No Degree) - INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
ASSOCIATES - PSYCHOLOGY
MOHAWK VALLEY CC
01.2013
Skills
- Dynamic Team Leadership
- Clear Communication
- Critical Thinking
- Motivated Self-Starter
- Efficient Route Management
- Proficient Time Management
- Routine Operations Supervision
- Team Training Initiatives
- Occupational Safety Management
- Detail Oriented
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offStock Options / Equity / Profit Sharing401k matchTimeline
ROUTE MANAGER
SANG DYNASTY INC.
08.2022 - Current
ROUTE MANAGER
FAL DISTRIBUTORS
04.2019 - 08.2022
TRAINING COORDINATOR
ST. CATHERINE'S CENTER FOR CHILDREN
10.2016 - 04.2019
Some College (No Degree) - INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
ASSOCIATES - PSYCHOLOGY
MOHAWK VALLEY CC
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