Russell J. Streavel
Peoria,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
CAA III
Consumer Cellular
05.2021 - Current
- V.O.C Allstar twice
- Low transfer rate
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Low Voltage Electrician
Smart Systems Technologies
06.2019 - 10.2019
- Collect job materials required using daily checklist
- Utilized GPS navigation to locate individual job sites
- Install residential ethernet and phone cables prior to drywall installation using blueprint provided by individual builder
- Maintained safe work environment and clean work area
- Minimized project delays by effectively coordinating tasks with other trades on the job site
Customer Service Rep
The UPS Store
04.2018 - 05.2019
- Assist customers in store with edit, format and print copy needs
- Assist with sending and receiving fax, providing estimated cost if needed prior to completion
- Provide packing service and related costs for U.S and international shipping
- Assist customers requesting personal mailbox service
- Sort incoming mail and packages in timely manner
- Notary bonded by State of Arizona
Customer Service Spec
Ashley Homestores Ltd
02.2017 - 01.2018
- Inbound and outbound calls to assist in resolving concerns about furniture and home décor purchases
- Pre-delivery order management
- Outbound calls to customers confirming purchase details; item, size, color, etc
- Post-delivery call confirming correct item(s), with no damage and expected service level provided
- Provide initial damage assessment to service manager
- Communicate via phone and email the available options for repair or replacement of furniture and/or home décor items
Tele-Sales Representative
Empereon Marketing
06.2016 - 11.2016
- Outbound calls to customers with an interest in additional products from telecommunications provider
- Provide product information and bundling options
- Provide costs and potential savings information to customers
Shipping Department
Amazon
06.2015 - 04.2016
- Manage the receiving of truck deliveries and packages ranging from small envelopes to boxes up to forty-nine pounds
Tech Support Specialist
Discover Financial Services
02.2014 - 02.2015
- Inbound calls from customers to provide various aspects of account information
- Provided account details regarding interest rates, balance transfers, credit limits
- Provided billing, payment information, and payment arrangements if needed
- Assist customers with access and navigation of discover.com
Customer Service & Sales
Gannett, Inc.
08.2013 - 02.2014
- Inbound calls from customers regarding their subscription to The Arizona Republic
- Provided information on full line of products ranging from paper to digital subscriptions
- Updated customer account information and processed telephone payments
- Direct customer complaints to appropriate supervisor and outside carriers
Insurance Service Specialist
AAA - NCNU Insurance Exchange
11.2012 - 06.2013
- Inbound calls from customers to assist with their auto and homeowners' insurance policies
- Offer optional and/or additional coverage limits and make necessary policy changes
- Review customer billing and accepted payments via telephone
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2007
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Computer skills
- Active listening
References
- Haley Vandervort, business, 480-721-3241
- Michael Knoulton, business, 575-308-6016
- Thomas Ziefle, personal & business, 623-363-1965
- David Wolf, personal, 623-293-1692
- Kim Raphael, personal, 623-680-5057
Seasonalworkexperience
SHIPPING DEPARTMENT, AMAZON, 06/2015, 04/2016, Manage the receiving of truck deliveries and packages ranging from small envelopes to boxes up to forty-nine pounds
Timeline
CAA III
Consumer Cellular
05.2021 - Current
Low Voltage Electrician
Smart Systems Technologies
06.2019 - 10.2019
Customer Service Rep
The UPS Store
04.2018 - 05.2019
Customer Service Spec
Ashley Homestores Ltd
02.2017 - 01.2018
Tele-Sales Representative
Empereon Marketing
06.2016 - 11.2016
Shipping Department
Amazon
06.2015 - 04.2016
Tech Support Specialist
Discover Financial Services
02.2014 - 02.2015
Customer Service & Sales
Gannett, Inc.
08.2013 - 02.2014
Insurance Service Specialist
AAA - NCNU Insurance Exchange
11.2012 - 06.2013
High School Diploma -
Centennial High School
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