Russell Lee
Londonderry
Summary
At Henkel Adhesive Technologies, I excelled as a Technician in Application Engineering, enhancing customer satisfaction through expert troubleshooting and prompt support. My collaboration with chemists to identify new materials and rigorous quality control underscore my attention to detail and customer service skills, significantly contributing to a safer and more efficient work environment.
Overview
39
39
years of professional experience
Work History
Technician Application Engineering
Henkel Adhesive Technologies
04.1986 - 12.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting on customer related issues.
- Interacted with sales team to assist with customer issues.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Worked with chemist to identify new raw materials.
- Tested new materials in lab setting
- Maintained accurate results of all testing
Education
High School Diploma -
Stoneham High
Stoneham, MA06-1980
Skills
- Attention to detail
- Customer service
- Multitasking and organization
- Quality control
- Documentation and reporting
- Customer interaction
- Instrument Calibration
Timeline
Technician Application Engineering
Henkel Adhesive Technologies
04.1986 - 12.2024
High School Diploma -
Stoneham High
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