Makayla Nimmo
Londonderry
Summary
Professional with over 4 years of experience in customer-facing roles, specializing in appointment scheduling, insurance verification, and HIPAA compliance. Proven ability to thrive in fast-paced environments while delivering exceptional patient and guest experiences. Strong skills in multi-line phone systems and effective communication. Seeking a full-time position to leverage expertise in customer service.
Overview
6
6
years of professional experience
Work History
Sales Associate
Target Optical
Madison
09.2023 - Current
- Advised customers on frame and lens selections while conducting fittings.
- Managed POS system to ensure efficient customer transactions.
- Resolved customer complaints professionally to maintain satisfaction.
- Cultivated trusting relationships through personalized connections with customers.
- Greeted customers warmly and delivered exceptional service consistently.
Optometric Technician
Midline Vision Group
Madison
09.2024 - 12.2024
- Conducted pre-examinations and managed appointment scheduling efficiently.
- Provided administrative support such as scheduling follow-up visits or sending reminder notices for upcoming appointments.
- Handled HIPAA-compliant documentation and insurance processes with accuracy.
- Assisted doctor and front desk with administrative tasks to enhance workflow.
Sales Associate
Warby Parker
Madison
11.2022 - 09.2023
- Delivered one-on-one sales assistance to enhance customer experience.
- Acquired knowledge of optical basics, contributing to team sales objectives.
- Supported teammates with sales processing tasks to achieve daily targets.
- Guided customers in product selection, addressing inquiries and providing recommendations.
Head Cook / Cashier
Cougar Lanes
Clinton
01.2019 - 11.2022
- Served over 50 customers daily while efficiently operating register.
- Maintained food safety and ensured kitchen cleanliness standards were met.
- Trained new staff in safe food handling procedures and knife skills.
- Provided guidance to cooks during peak hours and resolved unexpected issues.
Education
Diploma -
Clinton High School
Clinton, WI01.2021
Some College (No Degree) -
Madison Area Technical College
Madison, WISkills
- Medical scheduling and insurance verification
- HIPAA compliance and consent management
- Patient communication and customer service
- Time management and multitasking
- Multi-line phone systems and front desk support
- Computer proficiency and EMR familiarity
- Sales processing and product knowledge
- Problem-solving and sales training
References
References available upon request.
Timeline
Optometric Technician
Midline Vision Group
09.2024 - 12.2024
Sales Associate
Target Optical
09.2023 - Current
Sales Associate
Warby Parker
11.2022 - 09.2023
Head Cook / Cashier
Cougar Lanes
01.2019 - 11.2022
Diploma -
Clinton High School
Some College (No Degree) -
Madison Area Technical College
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