Christopher Smith
Garland
Summary
Seasoned professional with multiple years of diverse experience, including inventory management and customer service. Skilled in medical billing, coding, and HIPAA compliance, with a strong background in ensuring procedural adherence and training personnel. Seeking a Remote role to leverage meticulous documentation and communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Associate
United Ag & Turf
07.2025 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Trained new staff on operational procedures and customer engagement techniques.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Behavior Therapist
Behavior Transmissions
02.2025 - 07.2025
- Developed and implemented individualized treatment plans for clients with behavioral challenges.
- Utilized evidence-based interventions to improve client outcomes and engagement.
- Monitored and recorded behavioral data to evaluate treatment effectiveness.
- Led workshops for families to enhance understanding of behavioral strategies at home.
- Conducted regular assessments to adapt treatment strategies based on client progress.
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
Chemical Compounder
Whitmore Manufacturing
11.2018 - 06.2024
- Answer inbound calls and train new hires, ensuring seamless integration into operational protocols.
- Maintain accurate inventory records and coordinate with production supervisor to facilitate timely delivery of materials.
- Inspect raw materials for consistency and color, and compound ingredients into specified kettles following batch records.
Assistant Manager / Customer Service
Life Storage
08.2015 - 11.2018
- Elevated facility occupancy rate from 80% to 98% over a three-month period.
- Conducted comprehensive daily security protocols, including lock checks and facility inspections, to ensure a clean and secure environment.
- Managed financial transactions, including payment collection and posting, while also handling appointment scheduling and policy enforcement.
Powerline Lineman apprentice
Willbros T&D Services
11.2012 - 01.2015
- Powerline Repairmen (Residential and Commercial)
- Responsible for installing, maintenance and repairing of residential/commercial power lines, overhead and underground
- Electrical power lines, and systems throughout Dallas/Fort Worth
- Fulfilled and prioritized service calls concerning power outages, repairs and damaged power line using basic hand tools such as
- Hammer, screwdriver, power drills, wrench, knives, ratchets sets, multi-meters
- Good vision for recognizing color coding in wiring
- Installed pole frames work using hydraulic drills
- Replaced/installed transformers, switches, regulators
- Take accurate reading using multi
- Meters while phasing electrical wire using phasing sticks
- Ensured that repairs and installations were in accordance with OSHA and local city safety regulations
- Maintained accurate daily vehicle logs in compliance with applicable DOD, Federal and State
Parachute Rigger
United States Navy
09.2004 - 12.2011
- Conducted comprehensive inventory management and executed the packing, maintenance, and repair of parachutes, adhering to strict regulatory standards.
- Certified and maintained all operational equipment to ensure compliance with safety regulations and preparedness for deployment.
- Acquired training in life-saving procedures and proficiency in the use of essential survival equipment.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2022
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (Ub-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Certification
- CPR Certification, American Red Cross
- Certificate, HIPAA Essentials for Healthcare Professionals
Timeline
Sales Associate
United Ag & Turf
07.2025 - Current
Behavior Therapist
Behavior Transmissions
02.2025 - 07.2025
Chemical Compounder
Whitmore Manufacturing
11.2018 - 06.2024
Assistant Manager / Customer Service
Life Storage
08.2015 - 11.2018
Powerline Lineman apprentice
Willbros T&D Services
11.2012 - 01.2015
Parachute Rigger
United States Navy
09.2004 - 12.2011
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy