Summary
Overview
Work History
Education
Skills
Timeline
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Russell Morrow

Forest Glen,Nova Scotia

Summary

Adept at navigating diverse locales and fostering enriching experiences, I excelled as a Tour Guide at Destination America, where I enhanced tour development and leveraged my crisis management skills. My ability to build relationships and collaborate effectively led to significantly improved guest satisfaction, guiding up to 50 people through memorable journeys.

Overview

21
21
years of professional experience

Work History

Tour Guide

Destination America
05.2005 - 10.2024
  • Guided groups of up to 50 people on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.

Tour Guide

Grand Circle Travel
06.2003 - 10.2004

Education

Master of Arts - Geography

Carleton University
Ottawa, ON

Bachelor of Arts - Geography

University of Calgary
Calgary, AB

Skills

  • Tour development
  • Navigational skills
  • Local history
  • Crisis management
  • Creative solutions
  • Company branding
  • Vendor partnerships
  • Presentation skills
  • Tour planning
  • Locale research

Timeline

Tour Guide

Destination America
05.2005 - 10.2024

Tour Guide

Grand Circle Travel
06.2003 - 10.2004

Master of Arts - Geography

Carleton University

Bachelor of Arts - Geography

University of Calgary

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Russell Morrow