Outdoor Enthusiast - #Motorsports #Camping #Bonfires #Event Hosting #Hobby Farmer #Star Gazing #Hiking
Yrs of Professional Experience
Open To Work
Russell O’Connor
Chillicothe,OH
Summary
Professional solutions expert equipped to drive impactful change through innovative strategies and client-focused service. Known for fostering collaboration and achieving results within dynamic environments. Reliable and adaptable, ensuring team alignment and project success.
Overview
28
28
20
20
Yrs+ of Manufacturer Training & Colaboration
Work History
Fleet Solutions Consultant
Freelance - Self Employed
11.2024 - Current
- Provide onsite/hands-on training that is tailored to the customers fleet & specific topics that cover all aspects of operation, theory, & best service practices.
- Evaluate fleet health & develop tailored strategies that enhance operational efficiency.
- Perform diagnostics & generate repair action plans to ensure maximum performance of Motorcoaches, shuttles, & other vehicles within customer fleets.
- Evaluate customer shops & generate suggestions to maximize technician efficiency.
- Parts Inventory Assistance- loss prevention, suggest stocking orders, & parts identification.
Regional Product Support Manager
ABC Companies
05.2016 - 11.2024
- Develop & maintain healthy customer relationships within an assigned region (MI, OH, WV, PA, NY, & Canada) - Improving regional sales by 40% & successfully updating the newly launched Oracle/CRM program.
- Evaluate customer deficiencies & provide custom onsite training for new & existing customers.
- Promote product improvements, best service practices, and shop tooling recommendations.
- Execute service & engineering requests to match ABC’s companies’ vision on multiple platforms - including VanHool, Eberspaecher, Valeo, Turtle Top, Proterra, Vicinity, New Flyer, HomeTown, Etc.
- Proficient with Powertrain, Multiplexing, and Aftertreatment diagnostics - CAN tracing, Cummins Insight, Diagnostic Link, Wabco, Allison DOC, Bendix, Knorr-Bremse (NEO), LogiCAD, Edith, Logena, Parameter Editor, PEAK, CAN Workbench, Etc.
Lead Foreman • Triage/Master Technician
Rush Truck Centers
08.2014 - 04.2016
- Powertrain diagnostics, Technician Mentor, Production & Time Management.
- Supervised daily operations, ensuring compliance with safety standards and company policies.
Field Test Manager • Reliability & Quality
Navistar Inc.
01.2009 - 06.2014
- An integral asset to the field & customer testing for I-6, V-8, & big bore projects of multiple testing locations.
- Led the Teams responsible for quality inspections of new product launches at the Mexico & TX production plants.
- Proficient with instrumentation of test vehicles, data logger installation and configurations using ATI, ETAS (INCA MDA), and Vector hardware.
- Performed product/prototype updates and fail-cause analytics.
Education
MCCC
Medina, OHHigh School Diploma -
Brunswick HS
Brunswick, OHSkills
- Problem Solving
- Powertrain Diagnostics
- Time/Project Management
- Proficient in Microsoft Office 365
- Vehicle Systems Integration
- Vehicle Quality / Inspection Expert
- Sales support
- Customer relationship management (CRM)
- In-depth product knowledge
- Technical Trainer
Certification
- Master ASE Medium/Heavy Truck Technician - 21yrs
- Advanced ASE Electronic Engine Diagnostic Cert - 15yrs
- MACS R-12/R134A Certification - 28yrs
- EPA CLEAN AIR ACT 609 CERT - 2yrs
- BRAUNABILITY – ADA Commercial Lift Certified - 5yrs
- High Voltage Certified - 20yrs
- Eberspaecher Heaters Certified - 10yrs
- Class A CDL - 15yrs
STRENGTHS
- Diagnostic Specialist – #Powertrain #Driveability #Electrical Systems
- Customer Relations – #Professional #Calm Under Pressure #Respectful
- Quality Expert – #Preventative Maintenance #Inspections #Reporting
- Detail Orientated – #Meticulous #Clean #White Glove Service
- Safety Orientated – #Organized #PPE #LOTO #Safe Practices #DOT
Interests
Jack-of-all-trades - #Equipment #Vehicles #Carpentry #Special Projects #Don't buy it - Build It #Repurposing #Off Road
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Cummins Insight / Quickserve
Diagnostic Link
Wabco Toolbox
Bendix Acom
ServiceMaxx / Diamond Logic
Nexiq
Languages
English
Full Professional
Timeline
Fleet Solutions Consultant
Freelance - Self Employed
11.2024 - Current
Regional Product Support Manager
ABC Companies
05.2016 - 11.2024
Lead Foreman • Triage/Master Technician
Rush Truck Centers
08.2014 - 04.2016
Field Test Manager • Reliability & Quality
Navistar Inc.
01.2009 - 06.2014
MCCC
High School Diploma -
Brunswick HS