Summary
Overview
Work History
Education
Skills
Certification
STRENGTHS
Interests
Work Availability
Software
Languages
Timeline
TruckDriver
Open To Work

Russell O’Connor

Chillicothe,OH

Summary

Professional solutions expert equipped to drive impactful change through innovative strategies and client-focused service. Known for fostering collaboration and achieving results within dynamic environments. Reliable and adaptable, ensuring team alignment and project success.

Overview

28
28

Yrs of Professional Experience

20
20

Yrs+ of Manufacturer Training & Colaboration

Work History

Fleet Solutions Consultant

Freelance - Self Employed
11.2024 - Current
  • Provide onsite/hands-on training that is tailored to the customers fleet & specific topics that cover all aspects of operation, theory, & best service practices.
  • Evaluate fleet health & develop tailored strategies that enhance operational efficiency.
  • Perform diagnostics & generate repair action plans to ensure maximum performance of Motorcoaches, shuttles, & other vehicles within customer fleets.
  • Evaluate customer shops & generate suggestions to maximize technician efficiency.
  • Parts Inventory Assistance- loss prevention, suggest stocking orders, & parts identification.

Regional Product Support Manager

ABC Companies
05.2016 - 11.2024
  • Develop & maintain healthy customer relationships within an assigned region (MI, OH, WV, PA, NY, & Canada) - Improving regional sales by 40% & successfully updating the newly launched Oracle/CRM program.
  • Evaluate customer deficiencies & provide custom onsite training for new & existing customers.
  • Promote product improvements, best service practices, and shop tooling recommendations.
  • Execute service & engineering requests to match ABC’s companies’ vision on multiple platforms - including VanHool, Eberspaecher, Valeo, Turtle Top, Proterra, Vicinity, New Flyer, HomeTown, Etc.
  • Proficient with Powertrain, Multiplexing, and Aftertreatment diagnostics - CAN tracing, Cummins Insight, Diagnostic Link, Wabco, Allison DOC, Bendix, Knorr-Bremse (NEO), LogiCAD, Edith, Logena, Parameter Editor, PEAK, CAN Workbench, Etc.

Lead Foreman • Triage/Master Technician

Rush Truck Centers
08.2014 - 04.2016
  • Powertrain diagnostics, Technician Mentor, Production & Time Management.
  • Supervised daily operations, ensuring compliance with safety standards and company policies.

Field Test Manager • Reliability & Quality

Navistar Inc.
01.2009 - 06.2014
  • An integral asset to the field & customer testing for I-6, V-8, & big bore projects of multiple testing locations.
  • Led the Teams responsible for quality inspections of new product launches at the Mexico & TX production plants.
  • Proficient with instrumentation of test vehicles, data logger installation and configurations using ATI, ETAS (INCA MDA), and Vector hardware.
  • Performed product/prototype updates and fail-cause analytics.

Education

MCCC
Medina, OH

High School Diploma -

Brunswick HS
Brunswick, OH

Skills

  • Problem Solving
  • Powertrain Diagnostics
  • Time/Project Management
  • Proficient in Microsoft Office 365
  • Vehicle Systems Integration
  • Vehicle Quality / Inspection Expert
  • Sales support
  • Customer relationship management (CRM)
  • In-depth product knowledge
  • Technical Trainer

Certification

  • Master ASE Medium/Heavy Truck Technician - 21yrs
  • Advanced ASE Electronic Engine Diagnostic Cert - 15yrs
  • MACS R-12/R134A Certification - 28yrs
  • EPA CLEAN AIR ACT 609 CERT - 2yrs
  • BRAUNABILITY – ADA Commercial Lift Certified - 5yrs
  • High Voltage Certified - 20yrs
  • Eberspaecher Heaters Certified - 10yrs
  • Class A CDL - 15yrs

STRENGTHS

  • Diagnostic Specialist – #Powertrain #Driveability #Electrical Systems
  • Customer Relations – #Professional #Calm Under Pressure #Respectful
  • Quality Expert – #Preventative Maintenance #Inspections #Reporting
  • Detail Orientated – #Meticulous #Clean #White Glove Service
  • Safety Orientated – #Organized #PPE #LOTO #Safe Practices #DOT

Interests

Outdoor Enthusiast - #Motorsports #Camping #Bonfires #Event Hosting #Hobby Farmer #Star Gazing #Hiking

Jack-of-all-trades - #Equipment #Vehicles #Carpentry #Special Projects #Don't buy it - Build It #Repurposing #Off Road

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Cummins Insight / Quickserve

Diagnostic Link

Wabco Toolbox

Bendix Acom

ServiceMaxx / Diamond Logic

Nexiq

Languages

English
Full Professional

Timeline

Fleet Solutions Consultant

Freelance - Self Employed
11.2024 - Current

Regional Product Support Manager

ABC Companies
05.2016 - 11.2024

Lead Foreman • Triage/Master Technician

Rush Truck Centers
08.2014 - 04.2016

Field Test Manager • Reliability & Quality

Navistar Inc.
01.2009 - 06.2014

MCCC

High School Diploma -

Brunswick HS