Russell Penglase
Renton,WA
Summary
Proactive and customer-focused, I excelled at Albertsons Grocery Store by enhancing shopping experiences through exceptional service and maintaining a clean environment. Demonstrated strong work ethic and effective communication, skillfully addressing customer needs and complaints. Proficient in computer skills and prioritizing tasks, I consistently upheld safety and sanitation standards, contributing to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Courtesy Clerk
Albertsons Grocery Store
03.2016 - 03.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
High School Diploma -
Renton Technical College
Renton, WA03-2025
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Outgoing and friendly
- Safety awareness
- Flexible schedule
- Patience and tolerance
- Effective communication
- Hospitality and accommodation
- Computer skills
- Work prioritization
- Calm and professional under pressure
Certification
- WA Driver's License
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Courtesy Clerk
Albertsons Grocery Store
03.2016 - 03.2020
High School Diploma -
Renton Technical College
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