Russell Roberts
Peekskill,NY
Summary
Proven to enhance customer satisfaction through exceptional service and adherence to dietary needs at Factoria, I excel in high-volume environments with a blend of strong multitasking abilities and fine dining expertise. Demonstrated reliability and a keen understanding of POS systems underscore my commitment to operational excellence and team collaboration.
Overview
11
11
years of professional experience
Work History
Banquet and Restaurant Server
Factoria
Peekskill, NY
05.2021 - Current
- Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
- Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
Server
Hudson Room
Peekskill, NY
07.2013 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Hospitality And Business Management - Hospitality Administration And Management
Westchester Community College
Valhalla, NY05.1987
Skills
- Adaptable and Flexible
- Reliable and punctual
- Exceptional customer service
- Cleanliness and hygiene
- Order taking accuracy
- Understanding of Restaurant Layout
- Fine dining experience
- Familiarity with POS systems
- Food safety practices
- Knowledge of Dietary Restrictions
Timeline
Banquet and Restaurant Server
Factoria
05.2021 - Current
Server
Hudson Room
07.2013 - 08.2021
Hospitality And Business Management - Hospitality Administration And Management
Westchester Community College