Russell Roberts
Peekskill,NY
Summary
Proven to enhance customer satisfaction through exceptional service and adherence to dietary needs at Factoria, I excel in high-volume environments with a blend of strong multitasking abilities and fine dining expertise. Demonstrated reliability and a keen understanding of POS systems underscore my commitment to operational excellence and team collaboration.
Overview
11
11
years of professional experience
Work History
Banquet and Restaurant Server
Factoria
2021.05 - Current
- Served as an integral part of the restaurant''s success by consistently achieving performance goals and contributing to a positive work environment.
- Collaborated with kitchen staff for seamless communication of special dietary requests, leading to increased customer satisfaction.
- Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
- Streamlined the setup process for banquets and events by diligently following floor plans and event requirements, ensuring seamless execution.
Server
Hudson Room
2013.07 - 2021.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Hospitality And Business Management - Hospitality Administration And Management
Westchester Community College
Valhalla, NY05.1987
Skills
- Adaptable and Flexible
- Reliable and punctual
- Exceptional customer service
- Cleanliness and hygiene
- Order taking accuracy
- Understanding of Restaurant Layout
- Fine dining experience
- Familiarity with POS systems
- Food safety practices
- Knowledge of Dietary Restrictions
Timeline
Banquet and Restaurant Server
Factoria
2021.05 - Current
Server
Hudson Room
2013.07 - 2021.08
Hospitality And Business Management - Hospitality Administration And Management
Westchester Community College
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