Russell Royse
Cincinnati,OH
Overview
18
18
years of professional experience
Work History
Senior Representative, Transaction Processing
Fidelity Investments
10.2019 - Current
- Completed correspondence processing requests by printing, retrieving, updating, reviewing, and mailing of letters, forms, image copies and/or original documents
- Researched historical customer document retrieval requests
- Reviewed and mailed approximately 400 pieces of correspondence daily
- Converted to Fidelity employee from TalentSource in February of 2020.
Store Manager
Staymobile
Cincinnati, OH
12.2018 - 10.2019
- Maintained inventory and ordering of parts for repairs on a weekly basis
- Trained all employees on procedures for customer service, cash handling and handling devices
- Accepted all forms of payment through the Point of Sale system
- Balanced deposit nightly, took deposit to bank the following morning to balance accounting books.
District Manager
GMET Communications
Southern Ohio
07.2017 - 12.2018
- Managed district of 8 stores in Southern Ohio market through daily visits
- Interacted with and observed managers/employees at each location at least once a week
- Created a daily report from all store visits to ensure needs were addressed on a regular basis
- Trained all employees on new procedures, uncovered needs (inventory and supplies) from individual stores in order to exceed sales goals
- Monthly inventory control (ordering and loss prevention) for each store.
Retail Store Manager
Prime Communications
Cincinnati, OH
09.2016 - 07.2017
- Led team to surpass monthly sales goals on 7 out of 10 months in store
- Monthly inventory count on all devices and accessories
- Developed Sales Consultant skills through active coaching after each customer interaction
- Modeled proper sales behaviors for Sales Consultants.
General Manager
Ashley Furniture HomeStore
Cincinnati, OH
01.2016 - 09.2016
- Utilized LOFT POS system daily in order to write up sales and accept payment
- Arranged and confirmed delivery of merchandise to customer every day upon arrival to the store
- Resolved complaints from customers regarding delivery of damaged or incorrect merchandise both in person and over the phone
- Reviewed daily sales report to track performance of store and Sales Professionals towards sales goals
- Created and communicated sales schedule for all employees
- Successfully met sales goals and other KPIs.
Showroom Manager
Ashley Furniture HomeStore
Florence, KY
10.2014 - 01.2016
- Store consistently reached sales goals as Showroom Manager in both Eastgate, OH and Florence, KY
- Maintained an average of 7% for furniture protection over entire tenure.
Assistant Manager
Ashley Furniture HomeStore
02.2014 - 10.2014
Product Specialist
Ashley Furniture HomeStore
09.2013 - 02.2014
DC Representative III
Fidelity Investments
Covington, KY
03.2007 - 08.2012
- Worked with customers through active listening to exceed expectations
- Provided customer education on 401(k) plans
- Assisted customers with rollover options from 401(k) to outside accounts
- Promoted to Master Team in 2008.
Education
High School Diploma (College Prep coursework) -
Anderson High School
Cincinnati, OH01.1993
Skills
- Training and Coaching
- Microsoft Office (Outlook, Excel, Word, Access, Teams)
- Data Entry
- Telephone etiquette
Phone
cell, 513-602-9453
Timeline
Senior Representative, Transaction Processing
Fidelity Investments
10.2019 - Current
Store Manager
Staymobile
12.2018 - 10.2019
District Manager
GMET Communications
07.2017 - 12.2018
Retail Store Manager
Prime Communications
09.2016 - 07.2017
General Manager
Ashley Furniture HomeStore
01.2016 - 09.2016
Showroom Manager
Ashley Furniture HomeStore
10.2014 - 01.2016
Assistant Manager
Ashley Furniture HomeStore
02.2014 - 10.2014
Product Specialist
Ashley Furniture HomeStore
09.2013 - 02.2014
DC Representative III
Fidelity Investments
03.2007 - 08.2012
High School Diploma (College Prep coursework) -
Anderson High School