Overview
Work History
Education
Skills
Phone
Timeline
Generic

Russell Royse

Cincinnati,OH

Overview

18
18
years of professional experience

Work History

Senior Representative, Transaction Processing

Fidelity Investments
10.2019 - Current
  • Completed correspondence processing requests by printing, retrieving, updating, reviewing, and mailing of letters, forms, image copies and/or original documents
  • Researched historical customer document retrieval requests
  • Reviewed and mailed approximately 400 pieces of correspondence daily
  • Converted to Fidelity employee from TalentSource in February of 2020.

Store Manager

Staymobile
Cincinnati, OH
12.2018 - 10.2019
  • Maintained inventory and ordering of parts for repairs on a weekly basis
  • Trained all employees on procedures for customer service, cash handling and handling devices
  • Accepted all forms of payment through the Point of Sale system
  • Balanced deposit nightly, took deposit to bank the following morning to balance accounting books.

District Manager

GMET Communications
Southern Ohio
07.2017 - 12.2018
  • Managed district of 8 stores in Southern Ohio market through daily visits
  • Interacted with and observed managers/employees at each location at least once a week
  • Created a daily report from all store visits to ensure needs were addressed on a regular basis
  • Trained all employees on new procedures, uncovered needs (inventory and supplies) from individual stores in order to exceed sales goals
  • Monthly inventory control (ordering and loss prevention) for each store.

Retail Store Manager

Prime Communications
Cincinnati, OH
09.2016 - 07.2017
  • Led team to surpass monthly sales goals on 7 out of 10 months in store
  • Monthly inventory count on all devices and accessories
  • Developed Sales Consultant skills through active coaching after each customer interaction
  • Modeled proper sales behaviors for Sales Consultants.

General Manager

Ashley Furniture HomeStore
Cincinnati, OH
01.2016 - 09.2016
  • Utilized LOFT POS system daily in order to write up sales and accept payment
  • Arranged and confirmed delivery of merchandise to customer every day upon arrival to the store
  • Resolved complaints from customers regarding delivery of damaged or incorrect merchandise both in person and over the phone
  • Reviewed daily sales report to track performance of store and Sales Professionals towards sales goals
  • Created and communicated sales schedule for all employees
  • Successfully met sales goals and other KPIs.

Showroom Manager

Ashley Furniture HomeStore
Florence, KY
10.2014 - 01.2016
  • Store consistently reached sales goals as Showroom Manager in both Eastgate, OH and Florence, KY
  • Maintained an average of 7% for furniture protection over entire tenure.

Assistant Manager

Ashley Furniture HomeStore
02.2014 - 10.2014

Product Specialist

Ashley Furniture HomeStore
09.2013 - 02.2014

DC Representative III

Fidelity Investments
Covington, KY
03.2007 - 08.2012
  • Worked with customers through active listening to exceed expectations
  • Provided customer education on 401(k) plans
  • Assisted customers with rollover options from 401(k) to outside accounts
  • Promoted to Master Team in 2008.

Education

High School Diploma (College Prep coursework) -

Anderson High School
Cincinnati, OH
01.1993

Skills

  • Training and Coaching
  • Microsoft Office (Outlook, Excel, Word, Access, Teams)
  • Data Entry
  • Telephone etiquette

Phone

cell, 513-602-9453

Timeline

Senior Representative, Transaction Processing

Fidelity Investments
10.2019 - Current

Store Manager

Staymobile
12.2018 - 10.2019

District Manager

GMET Communications
07.2017 - 12.2018

Retail Store Manager

Prime Communications
09.2016 - 07.2017

General Manager

Ashley Furniture HomeStore
01.2016 - 09.2016

Showroom Manager

Ashley Furniture HomeStore
10.2014 - 01.2016

Assistant Manager

Ashley Furniture HomeStore
02.2014 - 10.2014

Product Specialist

Ashley Furniture HomeStore
09.2013 - 02.2014

DC Representative III

Fidelity Investments
03.2007 - 08.2012

High School Diploma (College Prep coursework) -

Anderson High School
Russell Royse