Results-driven with expertise in team collaboration, conflict resolution, and safety processes. Demonstrated success in training team members, as well as implementing and following process improvements to enhance operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Albuquerque, NM
06.2023 - 03.2026
Trained and mentored new team members on service protocols and product knowledge.
Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication.
Implemented process improvements that enhanced efficiency in food preparation and service delivery.
Monitored cash handling procedures, ensuring accuracy during transactions and end-of-shift reconciliations.
Completed cash and credit card transactions accurately using POS software.
Section Leader
Rio Rancho High School
Rio Rancho, NM
08.2022 - 05.2023
Oversaw daily operations, ensuring adherence to academic standards and fostering a positive learning environment.
Mentored underclass students, contributing to their professional growth while enhancing team performance overall.
Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.