Russell Siemsen

Handle high volume calls from Healthcare providers answering benefit, eligibility, and claim questions for members.

Research complex claims issues, and coordinate with other departments to resolve claim issues for providers and provide payment information.

Handled high volume calls in call center. Assisted members with their Medicare benefit questions and research claim issues to resolve their issues.

Collected on accounts 30-150 days past due. Worked out payment arrangements for customers. Helped train and mentor new employees. Assisted managers with general office duties.