Russell Taylor
Saint Charles,IL
Summary
Dynamic Branch Manager with proven expertise in operations management at Orkin, enhancing customer satisfaction through exceptional service and effective issue resolution. Skilled in financial oversight and strategic planning, I excel in fostering strong customer relationships and mentoring talent, driving organizational success and efficiency in fast-paced environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Orkin
10.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Service Manager
Orkin
11.2022 - 10.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Store Manager
Walgreens
02.2005 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ09-2010
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Certification
- Operator License from the Illinois Department of Agriculture
- General Standards Exam
Timeline
Branch Manager
Orkin
10.2024 - Current
Service Manager
Orkin
11.2022 - 10.2024
Store Manager
Walgreens
02.2005 - 11.2022
Associate of Arts - Business Management
University of Phoenix
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