Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Russell Thomas

MCDONOUGH,GA

Summary

Results-oriented sales consultant with over 17 years of experience producing outstanding results and strong revenue growth for busy Car industry. Successful closing sales quickly and securing repeat business. Motivated and respected professional with excellent communication and negotiation skills. Talented sales professional with extensive experience in product sales and assessing client needs. Established background as Commercial Manager in Automobile Industry. Dedicated Automobile professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Fleet and Commercial Sales

Landmark Dodge Chrysler Jeep
Morrow, Georgia
01.2005 - Current
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met or exceeded sales, customer service and loyalty program standards.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Courier /Cargo Ramp Agent

FedEx
Syracuse, NY
05.1987 - 01.2005
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Coordinated with ramp agents to verify freight was placed on correct outgoing flight.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Connected electrical power unit and hoses to aircraft.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Navigated straightest route to reduce mileage on company trucks and speed up delivery.

Education

Bachelor of Arts - Computer And Information Sciences

Columbia College
Columbia, MO
06.1997

Associate of Science - Business Administration

Onondaga Community College
Syracuse, NY
06.1984

Skills

  • Sales Techniques
  • Sales Development
  • Customer Service
  • Sales Strategies
  • Customer Needs Assessments
  • Customer Satisfaction
  • Description and Demonstration of Products
  • Customer Relations
  • Consultative Sales Approach
  • Product Knowledge
  • Quality Standards

Accomplishments

    Have recently acquired my Georgia Real Estate License, and also have taken 20 hour and passed Mortgage Loan Origination for Georgia. NMLS# 2177761

Certification

  • Licensed Realtor - 1 year
  • MLO NMLS# 2177761 - 6 months waiting on license

Timeline

Fleet and Commercial Sales

Landmark Dodge Chrysler Jeep
01.2005 - Current

Courier /Cargo Ramp Agent

FedEx
05.1987 - 01.2005

Bachelor of Arts - Computer And Information Sciences

Columbia College

Associate of Science - Business Administration

Onondaga Community College

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Russell Thomas