Russell Tomjack
Ashtabula,OH
Summary
Accomplished Store Manager at AutoZone, adept in customer service management and inventory control, significantly improved customer satisfaction through effective team training and mentoring. Leveraging outstanding communication and problem-solving skills, I excel in driving sales and operational efficiency, showcasing a proven track record of leadership and customer relations excellence.
Overview
16
16
years of professional experience
Work History
Store Manager
AutoZone
Mentor, OH
11.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Parts Sales Manager
AutoZone
Ashtabula, OH
09.2008 - 11.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Lincoln Northeast High School
Lincoln, NE05.1986
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
Accomplishments
I won the extra miler award twice for going above and beyond in helping customers.
Timeline
Store Manager
AutoZone
11.2019 - Current
Parts Sales Manager
AutoZone
09.2008 - 11.2020
High School Diploma -
Lincoln Northeast High School