Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Underwood

Cobleskill,NY

Summary

Dynamic Service Manager with a proven track record, excelling in customer service and team leadership. Enhanced client satisfaction through effective problem-solving and proactive communication, resulting in increased repeat business. Skilled in workflow management and staff motivation, fostering a high-performing team dedicated to quality and efficiency.

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

19
19
years of professional experience

Work History

Service Manager

Randall Implements
05.2025 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.

Shop/Equipment Manager

Bellamy Construction
12.2021 - 05.2025
  • Reduced downtime in operations by performing proactive maintenance on equipment.
  • Maintained clean and organized facilities.
  • Performed equipment maintenance and repairs.
  • Trained team members effectively to maintain consistent productivity.
  • Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
  • Maintained accurate records of equipment usage, enabling better planning and scheduling for future projects.
  • Managed equipment budgets, resulting in cost-effective purchasing decisions and reduced overhead expenses.
  • Established preventive maintenance schedules to minimize breakdowns and extend the life of equipment.
  • Increased organizational efficiency by multitasking to foster timely project completion.
  • Leveraged strong relationships with vendors to expedite repairs when needed, reducing downtime during critical projects phases.
  • Negotiated favorable contracts with suppliers, securing high-quality products at competitive prices.
  • Accomplished multiple tasks within established timeframes.
  • Managed preventive maintenance schedules for all equipment and vehicles
  • Evaluate all Equipment make suggestions on when machines should be replaces
  • keep inventory of all parts needed to keep machines up and ruining stocking all commonly replaced parts to keep down time to a minimum

Heavy Equipment Mechanic /Shop Lead Mechanic

Abele Tractor & Equip
04.2017 - 12.2021
  • Maintained a clean work environment that promoted safety while enhancing overall productivity.
  • Reduced machinery downtime by swiftly diagnosing issues and implementing effective repair solutions.
  • Analyzed malfunctioning equipment and determined type of repairs required.
  • Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
  • Removed worn or faulty components for replacement or repair.
  • Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
  • Maintained meticulous records of all repair work that was made to machines and equipment.
  • Inspected and tested heavy equipment components to certify proper operation and safety.
  • Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
  • Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
  • Maintained accurate records of equipment maintenance, repairs, and parts inventory to ensure efficient tracking and cost control.
  • Upheld safety standards by meticulously following industry guidelines for equipment handling, maintenance, and repair procedures.
  • Fabricated and installed custom parts and components to meet specific equipment needs.
  • Collaborated with a team of mechanics to troubleshoot complex mechanical problems and devise appropriate repair strategies.
  • Streamlined workflow processes through effective communication with team members regarding equipment status updates and project timelines.
  • Increased customer satisfaction through timely completion of repair projects while adhering to high-quality workmanship standards.
  • Negotiated with suppliers for better pricing on parts and materials, resulting in cost savings without compromising quality.
  • Operated diagnostic tools and equipment to identify faults and malfunctions accurately.
  • Trained new mechanics in specialized repair techniques for high-tech equipment, ensuring high standards of workmanship.
  • Collaborated with equipment manufacturers to stay updated on latest maintenance techniques and technologies.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.

Diesel Mechanic

Carver Companies
01.2015 - 03.2017
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
  • Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
  • Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
  • Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
  • Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
  • Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
  • Streamlined workflow processes by implementing efficient organization within the repair shop.
  • Coordinated with suppliers to secure high-quality parts at competitive prices, improving overall repair quality.

Road Service Technician

Finke Equipment
01.2007 - 01.2015
  • Improved vehicle uptime by promptly diagnosing and repairing various mechanical issues.
  • Maintained detailed records of all services performed, ensuring accurate billing and warranty claims processing.
  • Streamlined inventory management by accurately tracking parts usage and restocking as needed.
  • Performed regular maintenance tasks for optimal vehicle performance and longevity.
  • Increased customer satisfaction through efficient roadside assistance and quality repairs.
  • Educated customers on proper vehicle care, resulting in fewer repeat issues and increased trust in services provided.
  • Troubleshot electrical systems efficiently using diagnostic tools, ultimately restoring functionality more quickly for clients.
  • Minimized downtime for fleet clients through rapid diagnosis, repair, or replacement of faulty components as necessary.
  • Enhanced safety by conducting thorough inspections of vehicles before and after service appointments.
  • Kept up-to-date with industry advancements through ongoing professional development opportunities such as workshops and seminars.
  • Developed strong relationships with customers through clear communication and excellent problem-solving skills.
  • Upheld company reputation by adhering to strict quality standards during all repair work.
  • Provided exceptional customer service while working under pressure during high-stress situations like roadside emergencies or severe weather conditions.

Education

Agriculture Engineering

Suny Cobleskill
Cobleskill, NY

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Time management
  • Goal oriented
  • Workflow management
  • New employee hiring
  • Staff motivation

Timeline

Service Manager

Randall Implements
05.2025 - Current

Shop/Equipment Manager

Bellamy Construction
12.2021 - 05.2025

Heavy Equipment Mechanic /Shop Lead Mechanic

Abele Tractor & Equip
04.2017 - 12.2021

Diesel Mechanic

Carver Companies
01.2015 - 03.2017

Road Service Technician

Finke Equipment
01.2007 - 01.2015

Agriculture Engineering

Suny Cobleskill

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Russell Underwood