Marion Morrison

24/7 Operations Oversight: Managed the continuous operation of a large facility, including a retail convenience store, quick-service and full-service dining areas, shower and laundry facilities, and a major fueling station.

Safety and Compliance: Ensured strict adherence to all local, state, and federal regulations, including food safety (Health Department), fuel handling, OSHA standards, and environmental compliance.

• Profit & Loss (P&L) Management: I am fully responsible for financial performance. I am in charge of orders, budgets, and maximizing all sales and profits.

• Oversaw daily operations, ensuring efficient service and staff performance.
• Developed training programs for new hires, enhancing team productivity and service quality.
• Managed inventory levels, optimizing stock control and minimizing waste.
• Implemented cost-saving measures, improving profitability while maintaining service standards.

• Supervised guest service team, ensuring high-quality support and satisfaction.
• Trained staff on customer engagement techniques and service protocols.
• Implemented operational improvements to enhance efficiency and workflow.
• Resolved guest inquiries and complaints, fostering a positive environment.