Summary
Overview
Work History
Education
Skills
References
Timeline
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Russell Van Marter

Genesee,Idaho

Summary

Over 6 years of Help desk phone rep. and technical help experience. A+ training along with Cisco networking and cyber securities. SOHO and home builds in my spare time along with technical help on the phone from home. I truly enjoy working in the cyber field and helping others to learn and expand with today's market. It is diverse and ever changing and that is what the challenge is. I enjoy making peoples day whether it is on the phone or in person Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

24
24
years of professional experience

Work History

IT Support Specialist

Cybertech Connections
Boulder, CO
12.2021 - 01.2024
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Deployed new versions of operating systems across multiple platforms.
  • Responded promptly to service requests from staff members.
  • Used remote login tools to assist clients with technical and product questions.
  • Stayed abreast of latest software developments to enhance job knowledge.

Fuel Technician

Four Star Supply
Pullman, WA
04.2014 - 11.2021
  • Coordinated deliveries of new supplies of gasoline, diesel, and kerosene as needed.
  • Conducted regular maintenance on fuel pumps and related equipment, replacing parts as needed.
  • Followed established safety procedures related to lifting, climbing and hazardous materials.
  • Verified that all paperwork was completed accurately prior to refueling operations commencing.
  • Completed paperwork and documentation accurately and thoroughly.
  • Resolved Level 1 technical issues with software, hardware and peripherals.
  • Tested computer equipment to ensure proper functioning according to specifications.
  • Installed anti-virus programs on users' computers and configured them accordingly.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Provided guidance on best practices when dealing with IT related incidents.

Driver Trainer

Swift Transportation
Lewiston , ID
01.2000 - 03.2014
  • Updated and managed training classes and materials.
  • Evaluated trainee performance at the end of courses using written tests or practical examinations.
  • Enforced safety policies among employees by issuing warnings or suspending those who violated them.
  • Maintained student records detailing progress, attendance and program requirements.
  • Documented and reported on student grades in compliance with school policies.
  • Monitored trainees' progress throughout the course of instruction and documented results.
  • Collaborated with other educators to address deficiencies in program offerings.
  • Planned in-class activities, discussions and lectures to increase student comprehension and participation.
  • Maintained records related to driver training programs, such as attendance logs or certification documents.
  • Assessed new employee's driving skills and provided feedback to improve their performance.

Education

Associate of Applied Science - Information Technology

Lewis Clark State College
Lewiston, ID
12-2021

Skills

  • Configuration Management
  • Mobile Device Management
  • Hardware Upgrades
  • Cost Analysis
  • Software Installation
  • Application Support
  • Data Recovery
  • Hardware Diagnostics
  • Information Protection
  • Customer Service
  • Technical Support
  • Systems Analysis
  • User Support
  • Issue Troubleshooting
  • Appointment Scheduling
  • Windows XP/Vista
  • Technical Troubleshooting
  • LAN/WAN
  • Microsoft Outlook
  • Account Updating
  • Antivirus Software
  • Technical Documents Comprehension
  • Complaint Resolution
  • DHCP/DNS Ethernet and Firewall Proficient
  • Call Center Operations
  • Customer Success Management
  • Product Troubleshooting
  • Hardware and Peripherals
  • Application Installations
  • Account Management
  • Performance Testing
  • System Upgrades
  • Troubleshooting

References

References available upon request.

Timeline

IT Support Specialist

Cybertech Connections
12.2021 - 01.2024

Fuel Technician

Four Star Supply
04.2014 - 11.2021

Driver Trainer

Swift Transportation
01.2000 - 03.2014

Associate of Applied Science - Information Technology

Lewis Clark State College

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Russell Van Marter