Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Volkman

Destin,FL

Summary

Motivated Sales and Customer Service professional bringing 20+ years of flooring experience. Driven to provide superior quality customer service. Dedicated and personable with extensive experience in sales demonstrations and customer management. Takes pride in extensive knowledge of products and services that can be provided to customers as well as creating solutions for all problems. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

22
22
years of professional experience

Work History

Business Owner

Loose-Endz LLC
04.2021 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Built and repaired decks, fences and sheds to improve overall appearance of homes.
  • Installed cabinets and shelving units in homes and offices to provide additional space and organization.
  • Responded to maintenance requests in [Type] property with great speed and efficiency.
  • Performed preventive maintenance and repairs on various types of equipment.

Sales Representative

Infinity Flooring
04.2009 - 04.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Assisted in the training and mentoring of new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss needs and recommend optimal solutions.
  • Negotiated contracts with clients.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Tile Installer

Volkman's Tile Concepts
01.2002 - 04.2009
  • Installed tile flooring in residential homes and commercial buildings.
  • Cut and prepared tiles for installation following precise measurements and job specifications.
  • Maintained safe, clean and organized work environment.
  • Used specialized tools and equipment to cut, shape and install tile.
  • Worked professionally with other tradespeople on successful, on-time project completion.
  • Completed skilled repairs of existing tile installations.
  • Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
  • Resolved problems arising during tile installation process, maintaining quality and code compliance.
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Inspected floors before, during and after tile installation and reported identified concerns.
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Determined and implemented best layout to achieve desired pattern.
  • Assisted in recruiting, hiring and training of team members.

Education

High School Diploma -

Niceville High School
Niceville, FL
05.1990

Skills

  • Driven and Determined
  • Strategize Plans
  • Results Orientation
  • Analytical and Critical Thinker
  • Work Planning and Prioritization
  • Performance Improvement
  • Business Presentations
  • Project Oversight
  • Systems Thinker
  • Clientele Management
  • Coaching and Mentoring

Timeline

Business Owner

Loose-Endz LLC
04.2021 - Current

Sales Representative

Infinity Flooring
04.2009 - 04.2021

Tile Installer

Volkman's Tile Concepts
01.2002 - 04.2009

High School Diploma -

Niceville High School

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Russell Volkman