Summary
Overview
Work History
Education
Skills
Timeline
Generic

Russell Williams

San Antonio

Summary

Dynamic professional with extensive experience in customer service and team leadership, notably as a General Manager at Golden Chick. Proven track record in enhancing team productivity and fostering positive environments. Skilled in schedule management and excellent navigation, consistently achieving high levels of customer satisfaction and loyalty through effective engagement strategies.

Professional driver with strong track record in providing safe, reliable transportation services. Known for excellent navigation skills, punctuality, and customer-first attitude. Communicates effectively with passengers and adapts to changing schedules with ease. Team-oriented and focused on achieving consistent, high-quality results.

Overview

14
14
years of professional experience

Work History

Uber Driver

Uber
01.2023 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Team Leader

Vutex
10.2022 - 02.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

General Manager

Golden Chick
01.2018 - 10.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Wingdaddys
11.2010 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Associate of Science - IT

Hallmark University
San Antonio, TX
06-2016

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Passenger transportation
  • Customer engagement
  • Punctuality

Timeline

Uber Driver

Uber
01.2023 - Current

Team Leader

Vutex
10.2022 - 02.2024

General Manager

Golden Chick
01.2018 - 10.2022

General Manager

Wingdaddys
11.2010 - 01.2018

Associate of Science - IT

Hallmark University

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