Russell W. Jeffrey
Mexico,USA
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Driven, organized, and resourceful while streamlining processes and improving team efficiency. Proactive and goal-oriented professional with a proven track record of consistently achieving departmental goals. Ready to apply and further develop analytical skills and problem-solving abilities in a leadership role.
Overview
13
13
years of professional experience
Work History
Realty Coordinator (Lieutenant)
Veterans United Realty
07.2023 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ensure departmental goals are achieved among all business partners.
- Conducted Deep Dives with team members offering positive feedback.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Realty Coordinator
Veterans United Realty
09.2020 - 07.2023
- Responsible for contacting potential borrowers via multiple partnered lead sources while consistently hitting goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Performed regular follow up with clients to capitalize on any lead expansion of company services.
Client Services Manager
MBS Direct
08.2015 - 09.2020
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Resigned over 22 Million in business annually exceeding company goals.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
Account Manager
MBS Direct
02.2013 - 08.2015
- Liaison between MBS Direct and 30 Private K12 and Higher Educational Schools around the United States.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
EContent Support Team Leader & Quality Assurance
MBS Direct
08.2011 - 02.2013
- Conducted regular team meetings for open discussions, information sharing, and goal alignment among members.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed escalated cases, ensuring timely resolution and providing exceptional service to high-priority clients.
Education
Associate of Arts - Business
Moberly Area Community College
05.2012
Electronics Program - undefined
Davis H. Hart Technical School
05.2009
Skills
- Decision-making and problem solving
- Relationship building
- Motivational Leadership
- Integrity Driven
Timeline
Realty Coordinator (Lieutenant)
Veterans United Realty
07.2023 - Current
Realty Coordinator
Veterans United Realty
09.2020 - 07.2023
Client Services Manager
MBS Direct
08.2015 - 09.2020
Account Manager
MBS Direct
02.2013 - 08.2015
EContent Support Team Leader & Quality Assurance
MBS Direct
08.2011 - 02.2013
Electronics Program - undefined
Davis H. Hart Technical School
Associate of Arts - Business
Moberly Area Community College
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