Shay Wagner
Columbia,MO
Summary
A rigorous, task-driven professional with substantial experience in customer service. Adept at leveraging superior communicative and interpersonal skills to interact with diverse individuals and groups at all organization levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Realty Coordinator
Veterans United Realty
Columbia, MO
10.2022 - Current
- Made outbound calls in order to contact veterans and civilians and educate them on their opportunities in today's housing market
- Exceeded monthly metrics given by management by making outbound and answering inbound calls
- Developed key customer relationships upon initial greeting to increase metrics and build trust in the company
- Asked potential customers various questions in order to provide a template for conversation when transferring to a real estate agents
- Ensured all consumer needs were met in order to provide excellent customer service
- Manage multiple leads at a time to efficiently meet conversion standardslendersrecieved
Payment Solutions Associate
Alliance Data
Denver, CO
08.2018 - 08.2019
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Overcame objections by applying advanced training and persuasion techniques.
- Prioritized accounts based on total amount owed and credit bureau reports.
- Established solid record of maintaining consistent performance and quality levels.
- Handled inbound phone calls and answered customer inquiries.
Receptionist
Kia of Columbia
Columbia, MO
09.2017 - 09.2018
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Education
High School Diploma -
Rock Bridge Sr. High School
Columbia, MO05.2018
Skills
- Flexible, and highly adaptable to change
- High attention to detail
- Excels in a fast paced work environment
- Service-Oriented
- Team Player
- Conflict and Complaint Resolution
- Regulatory Compliance
- Service Prioritization
- Effective Customer Upselling
- Point of Sale (POS) System Operations
- High attention to detail
Certification
- Licensed Missouri Real Estate Agent - May 2023
Timeline
Realty Coordinator
Veterans United Realty
10.2022 - Current
Payment Solutions Associate
Alliance Data
08.2018 - 08.2019
Receptionist
Kia of Columbia
09.2017 - 09.2018
High School Diploma -
Rock Bridge Sr. High School
- Licensed Missouri Real Estate Agent - May 2023
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