Rustyn Lynn
Apache Junction,AZ
Summary
Professional supervisor with extensive experience in overseeing team operations and ensuring productivity. Known for fostering collaborative environment and driving results. Reliable and adaptable, capable of meeting changing needs while maintaining focus on key objectives.
Experienced with customer service, showcasing adeptness in managing calls and resolving inquiries efficiently. Utilizes strong communication skills to ensure clear and effective client interactions. Knowledge of problem-solving techniques to maintain high levels of customer satisfaction and loyalty.
Overview
2025
2025
years of professional experience
Work History
Recreational Crew Volunteer
Tonto National Forest Service
- I have volunteered for the National Forest Service on many occasions throughout the years, in an effort to keep our National Forests clean, rebuild campsites, etc
- And help out our fellow Forest Fire Fighters in times of need.
Sr. Team Supervisor of Operations
ROI Cx - (Formally J-Curve Technologies LLC)
Tempe, Az
11.2022 - 10.2024
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
Verification Specialist
Tempe, Az
08.2019 - 11.2022
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
TeleServices Representative
24/7 INTOUCH
Mesa, Az
11.2018 - 08.2019
- Improved overall efficiency by offering suggestions for process improvements based on personal experience and observations in the role.
Team Leader, Sales Operations
Ipacesetters
Mesa, Az
07.2016 - 11.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Sr. Team Manager, Lead Trainer
Ipacesetters,llc
Mesa, Az
10.2012 - 12.2016
- Promoted knowledge sharing within the team through workshops and seminars, fostering professional development among members.
Customer service representative/lead support
Customer Link
Tempe, az
12.2016 - 06.2016
- I was Lead Support for the Pivotal Team
- As well as I was a Customer Representative for the Duke SE Program
- I led the team when my Supervisor was scheduled off
- I coach, monitor, and develop the agents in terms of quality and customer service, as well as maintain dial management
- I am trained in time utilization management
- So, due to this training, I am able to not only manage, coach, monitor, and develop
- I am able to jump on the phones, when necessary
- I am also able to work on reports for KPI monitoring, in order to ensure our overall success, not only as a team, but as a small part of this vast company.
Owner/Operator
R&R Professional Cleaning Services
08.2010 - 12.2013
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Head Waitress
Ellas Café
08.2010 - 12.2013
- I opened/closed a restaurant, including customer service, janitorial duties, and banking skills.
Cashier
Black Gold Emporium
09.2011 - 06.2012
- I closed a health food/convenience store, including customer service skills, janitorial duties, and banking skills.
- Greeted customers entering store and responded promptly to customer needs.
Janitorial Supervisor
Catron County Courthouse-Extension Dept.
08.2010 - 02.2012
- I supervised several of the court appointed buildings, including PMS Medical Facility, and Reserve Fire Dept.
Stay At Home Mother
01.2007 - 05.2010
Sales Representative
O Premium Waters
06.2006 - 11.2006
- I worked door-to-door sales….Sold water in the desert!! Made a lot of $$ doing it too
Lead Training Manager/Sr. Team Leader
American Pacesetters
02.2002 - 01.2006
- I supervised-trained 80-100 employees at a time, worked on the phones, data entry experience, quality control leader.
CSR
East Valley Tribune
01.2001 - 02.2002
- I marketed via telephone in the sales dept
- Went on several kiosk settings.
Education
Payson High School/Apollo College
Skills
- Dynamic customer service and operations professional with 25 years of experience, including 16 years in telephone marketing
- Committed to fostering teamwork and enhancing customer satisfaction through supportive leadership and effective training
- Experienced in managing diverse teams and adapting to dynamic work environments
- Supported multiple projects while managing teams of up to 100 agents
- Developed training programs aimed at improving agent skills and overall performance
- Initiated monthly KPI contests to motivate and engage team members
- Worked with various dialing systems, including CSG, Citrix, Five9, and 3CX, to streamline operations
- Supervised customer service teams, ensuring quality service and support
- Provided regular feedback and coaching to enhance team effectiveness
- Fostered a collaborative environment through training and team-building activities
- Participated in telephone marketing campaigns, working toward sales goals
- Collaborated with team members to develop effective marketing strategies
Leadership Experience
- Trained in F.O.C.U.S.
- Quick learner
- Adapts easily to changes in a fast-paced environment
- Confident I would be a great addition to your team
Communication Skills
I have several recommendations, including Site Directors, Sr. Quality Control Managers, Sr. Team Managers, Ops. Managers, etc.
Timeline
Sr. Team Supervisor of Operations
ROI Cx - (Formally J-Curve Technologies LLC)
11.2022 - 10.2024
Verification Specialist
Tempe, Az
08.2019 - 11.2022
TeleServices Representative
24/7 INTOUCH
11.2018 - 08.2019
Customer service representative/lead support
Customer Link
12.2016 - 06.2016
Team Leader, Sales Operations
Ipacesetters
07.2016 - 11.2018
Sr. Team Manager, Lead Trainer
Ipacesetters,llc
10.2012 - 12.2016
Cashier
Black Gold Emporium
09.2011 - 06.2012
Owner/Operator
R&R Professional Cleaning Services
08.2010 - 12.2013
Head Waitress
Ellas Café
08.2010 - 12.2013
Janitorial Supervisor
Catron County Courthouse-Extension Dept.
08.2010 - 02.2012
Stay At Home Mother
01.2007 - 05.2010
Sales Representative
O Premium Waters
06.2006 - 11.2006
Lead Training Manager/Sr. Team Leader
American Pacesetters
02.2002 - 01.2006
CSR
East Valley Tribune
01.2001 - 02.2002
Recreational Crew Volunteer
Tonto National Forest Service
Payson High School/Apollo College
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