Rut Rodriguez
Ocala,FL
Overview
8
8
years of professional experience
Work History
Customer Service Associate
JW Marriott
Orlando, FL
12.2010 - 12.2013
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Created detailed reports on customer service activities.
- Answered phone calls from customers promptly and courteously.
Customer Service Representative
JW Marriott
Ocala, FL
12.2005 - 08.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Business Management
12.1991
Bachelor of Science - Business Administration
12.1991
Bachelor of Science - Computational Science
12.1991
Skills
- MS Office Proficiency
- Inbound and Outbound Calling
- Team Collaboration
- Clerical Support
Timeline
Customer Service Associate - JW Marriott
12.2010 - 12.2013
Customer Service Representative - JW Marriott
12.2005 - 08.2011
Valencia College - Bachelor of Science, Business Management
Pontificia Universidad Católica Madre Y Maestra - Bachelor of Science, Business Administration
Pontificia Universidad Católica Madre Y Maestra - Bachelor of Science, Computational Science
Similar Profiles
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Simon GuertinSimon Guertin
Senior Sales Manager at Austin Marriott Downtown & JW Marriott AustinSenior Sales Manager at Austin Marriott Downtown & JW Marriott Austin
Chandan SharmaChandan Sharma
Director of Sales at JW Marriott, Marriott InternationalDirector of Sales at JW Marriott, Marriott International
Jill KaczmarekJill Kaczmarek
Assistant Rooms Operations Manager at JW Marriott Desert Ridge Resort & SpaAssistant Rooms Operations Manager at JW Marriott Desert Ridge Resort & Spa
Yahmar ThompsonYahmar Thompson
Sales Associate at Hollister Co.Sales Associate at Hollister Co.