Rut Rodriguez
Ocala,FL
Overview
8
8
years of professional experience
Work History
Customer Service Associate
JW Marriott
Orlando, FL
12.2010 - 12.2013
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Created detailed reports on customer service activities.
- Answered phone calls from customers promptly and courteously.
Customer Service Representative
JW Marriott
Ocala, FL
12.2005 - 08.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Business Management
12.1991
Bachelor of Science - Business Administration
12.1991
Bachelor of Science - Computational Science
12.1991
Skills
- MS Office Proficiency
- Inbound and Outbound Calling
- Team Collaboration
- Clerical Support
Timeline
Customer Service Associate - JW Marriott
12.2010 - 12.2013
Customer Service Representative - JW Marriott
12.2005 - 08.2011
Valencia College - Bachelor of Science, Business Management
Pontificia Universidad Católica Madre Y Maestra - Bachelor of Science, Business Administration
Pontificia Universidad Católica Madre Y Maestra - Bachelor of Science, Computational Science