Rutabah Shoaib
Lombard
Summary
Dynamic and trilingual professional with a strong foundation in program coordination and customer service, complemented by a deep understanding of diverse community needs. Extensive experience in non-profit organization management, particularly within healthcare and senior community care, demonstrates a commitment to fostering growth and implementing efficient processes. Proven ability to leverage technology to enhance service quality while leading teams and managing operations effectively. Currently pursuing Certified Behavior Technician (CBT) certification to further enrich expertise in the senior home care industry, dedicated to driving excellence and compassionate care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fashion Team Associate
Walmart
10.2025 - Current
- Assisted with inventory management to ensure product availability and accuracy.
- Trained new associates in store policies, procedures, and operational best practices.
- Led initiatives to optimize merchandising strategies, enhancing product visibility and sales potential.
- Analyzed sales data to identify trends, informing decisions for promotions and layout adjustments.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Caregiver
Sahara Home Care
11.2023 - Current
- Provide in-home support to clients, including assistance with daily living activities, household tasks, and companionship.
- Build trusting relationships with clients by delivering compassionate, client-centered care.
- Communicate client needs and concerns to office staff, ensuring accurate documentation and follow-up.
- Demonstrate reliability and adaptability by managing schedules and prioritizing client well-being.
Instructor and Grader
Kumon Math and Reading Center of Lombard
03.2024 - 02.2026
- Provide individualized assistance to students, fostering skill development in math and reading.
- Evaluate and grade assignments accurately to monitor and support student performance.
- Work with staff to customize teaching strategies, addressing each student's unique needs.
- Maintain a structured, engaging learning environment aligned with Kumon's methodology.
Program Coordinator
VISTA / Muslim Women Resource Center
01.2015 - 12.2018
- Played a key role in managing and coordinating a senior community care program, ensuring seniors received comprehensive support, including medical care, government aid like Medicare, Medicaid, and LIHEAP assistance.
- Assessed and addressed the personal and medical needs of seniors with compassion, facilitating access to critical services and improving client satisfaction and well-being.
- Managed scheduling and coordinated appointments for case management services, optimizing resources and ensuring timely support. Applied a client-focused approach that fostered trust and strengthened community relationships.
- Developed and led after-school programming for children of the senior community, providing educational and enrichment activities that supported families and reinforced community ties.
- Maintained accurate records and managed team attendance, ensuring program accountability and success. Provided leadership in team collaboration, driving initiatives forward, and delivering a consistently high level of care and service.
Education
Associate in Applied Science - Paralegal Studies
Harold Washington College
05.2022
Legal Technology Course Certificate - undefined
National Society for Legal Technology
03.2022
Skills
- Client Care & Support
- Customer Service
- Communication & Interpersonal Skills
- Documentation & Recordkeeping
- Time Management
- Reliability & Adaptability
- Team Collaboration
- Problem-Solving
- Multitasking
- Compassionate & Patient Care
Accomplishments
- Spearheaded the redesign of the client intake process at the Muslim Women Resource Center, streamlining operations and enhancing efficiency.
- Coordinated a team initiative that significantly boosted participation in senior community care programs, demonstrating strong leadership and collaboration.
- Consistently recognized for providing outstanding support and care, receiving positive feedback from clients, families, and community members.
- Contributed to securing additional funding for the expansion of senior care services through collaborative program development and advocacy.
Certification
Certified Behavior Technician (CBT) – In Progress
Timeline
Fashion Team Associate
Walmart
10.2025 - Current
Instructor and Grader
Kumon Math and Reading Center of Lombard
03.2024 - 02.2026
Caregiver
Sahara Home Care
11.2023 - Current
Program Coordinator
VISTA / Muslim Women Resource Center
01.2015 - 12.2018
Legal Technology Course Certificate - undefined
National Society for Legal Technology
Associate in Applied Science - Paralegal Studies
Harold Washington College
Personal Vision And Commitment
I am committed to providing excellent service and fostering a welcoming environment for everyone. My vision is to contribute to a supportive and efficient workplace where professionalism, empathy, and effective communication ensure that each individual's needs are met with respect and care. I am dedicated to using my skills to create a positive experience for both clients and colleagues, supporting the success of the organization as a whole.