Rutanya Hardin
Key West
Summary
Dynamic professional with extensive healthcare and customer service experience at Miracle Leaf Health Centers. Proven leadership in team training and sales enhancement, complemented by EMR proficiency and exceptional patient care skills. Skilled in streamlining operations and building strong client relationships to drive organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Veteran Evaluation Services
Key West
05.2025 - Current
- Oversaw patient intake processes and ensured accuracy of medical records for optimal patient management.
- Scheduled appointments for clinical assessments and follow-ups to ensure timely patient care.
- Guided clients through critical steps for effective interactions with medical professionals regarding disability claims.
Manager
Miracle Leaf Health Centers
Key West
02.2024 - 11.2024
- Ensured compliance with corporate standards while managing all aspects of store operations.
Trained employees in cannabis industry knowledge and customer engagement techniques.
Maintained detailed sales data to track growth and identify trends.
Developed effective marketing initiatives to promote store offerings. - Oversaw daily operations and staff management at health center.
- Developed and implemented patient care strategies for improved service delivery.
- Coordinated training sessions for new staff on health protocols and procedures.
Medical Assistant
Midway Specialty Care Center
Key West
01.2022 - 03.2022
- Obtained patient histories and checked vital signs to support accurate diagnosis.
- Registered and triaged patients to streamline physician consultations.
- Processed prior authorizations to facilitate timely access to medications and procedures.
- Provided HIV counseling services, educating clients on prevention methods and support resources.
Receptionist
Mt Sinai Medical Center, Cardiology
Key West
05.2021 - 01.2022
- Managed phone communications and appointment scheduling to enhance patient access and satisfaction.
- Executed patient check-in and check-out processes, streamlining workflow for staff and patients.
- Prioritized patient care through attentive support and administrative assistance.
- Maintained organized filing systems for patient records and documents.
- Coordinated with healthcare providers to facilitate timely and effective patient care.
- Managed incoming calls and directed inquiries to appropriate medical staff.
- Facilitated collaboration with three cardiologists to enhance patient care.
Medical Receptionist
Key Medical Group
Key West
10.2019 - 05.2021
- Developed strong patient relations for pulmonology practice.
Handled appointment scheduling and follow-ups to ensure continuity of care.
Streamlined communication processes between patients and medical staff.
Resolved patient inquiries efficiently to improve overall experience. - Scheduled appointments efficiently using electronic health record systems.
- Managed patient inquiries and provided clear information on services offered.
- Developed strong patient relations for pulmonology practice.Handled appointment scheduling and follow-ups to ensure continuity of care.Streamlined communication processes between patients and medical staff.Resolved patient inquiries efficiently to improve overall experience.
Front Desk Supervisor
Ocean Edge Resort
Key West
08.2018 - 12.2018
- Supervised front desk operations, ensuring seamless guest check-ins and check-outs that enhanced overall guest experience.
- Coordinated staff schedules, optimizing coverage during peak hours and events to meet guest demands.
- Addressed guest inquiries and resolved issues promptly, contributing to high satisfaction levels.
- Managed reservations using property management systems to enhance guest experience.
Client Service Supervisor
Elgibility Screening Services
Key West
09.2015 - 11.2017
- Coordinated Medicaid, Social Security, and county funding activities to ensure access to healthcare services.
- Managed client inquiries, resolving issues and delivering effective solutions.
- Assisted patients with financial assistance applications, providing in-person and telephone support to facilitate their access to services.
- Trained new staff on procedures and best practices for client interaction.
- Provided technical assistance regarding agency services while effectively managing caseloads.
- Maintained confidentiality and adhered to HIPAA guidelines while building professional relationships with hospital staff.
- Managed time efficiently while demonstrating strong communication and organizational skills in client service interactions.
Front Desk Supervisor
Parrot Key Resort
Key West
04.2010 - 11.2015
- Supervised front desk operations and ensured smooth guest check-ins and check-outs.
- Trained new front desk staff on customer service standards and hotel policies.
- Resolved customer complaints and addressed inquiries, enhancing overall guest satisfaction and understanding of policies.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Guided employees in managing complex problems and resolving escalated disputes, fostering a collaborative and supportive work environment.
- Supervised office administrative and customer service employees, ensuring adherence to quality standards and procedures.
- Reviewed records related to production, payroll, and shipping to verify accuracy and monitor performance.
- Discussed job performance issues with employees to identify root causes and implement solutions.
Front Desk Manager
Courtyard by Marriott
Charlotte
08.2007 - 11.2008
- Managed daily front desk operations and ensured smooth guest check-in and check-out.
- Welcomed and registered guests, enhancing overall guest experience.
- Handled inquiries on hotel policies and services, effectively resolving complaints to ensure guest satisfaction.
- Trained staff in customer service principles and operational procedures, fostering a high-quality service environment.
- Inspected guest rooms, public areas, and grounds for cleanliness and appearance standards.
- Monitored revenue activity to ensure financial performance of hotel operations.
- Assessed customer needs to meet quality standards and evaluate satisfaction levels.
- Utilized business management principles for strategic planning and resource allocation.
- Applied knowledge of English language structure, including grammar and spelling rules.
Personal Assistant
Southern Medical Group
Key West
01.2005 - 04.2007
- Managed daily schedules for medical staff and executives.
- Coordinated patient appointments and maintained accurate records.
- Handled telephone inquiries, providing accurate information and facilitating communication.
- Assisted in preparing reports and presentations for meetings.
- Managed database and word processing applications to support office operations.
- Created and maintained databases by entering and updating relevant information.
- Organized paper and electronic filing systems to enhance document retrieval and accessibility.
- Operated office equipment, including fax machines and copiers, arranging repairs when needed.
Admission/ Medical Record Clerk
Lower Florida Keys Medical Center
Key West
01.2001 - 04.2007
- Coordinated appointment schedules for medical staff and patients to optimize workflow.
- Scheduled and confirmed patient appointments for diagnostics, surgeries, and consultations.
- Communicated effectively with patients regarding administrative inquiries.
- Directed incoming calls to appropriate staff for efficient communication.
- Processed medical billing and insurance claims to ensure timely reimbursements.
- Maintained organized medical records and correspondence files to support efficient retrieval and compliance.
- Operated office equipment to prepare reports, invoices, financial statements, and medical records.
Education
Some College (No Degree) - Medical Assistant
Florida Keys Community College
Key West, FLSkills
- Team leadership
- Social media strategy
- EMR proficiency
- Personal assistance
- Medicaid expertise
- Sales enhancement
- Scheduling efficiency
- Medical terminology knowledge
- Quality assurance
- Hospitality services
- Labor law understanding
- Customer service excellence
- Payroll management
- Patient care skills
- Leadership abilities
- Venipuncture technique
- Medical reception duties
- Proofreading accuracy
- Reception skills
- Cash handling proficiency
Certification
- BLS Certification
- CPR Certification
- Certified Medical Assistant
- AED Certification
- Driver's License
- CCMA Certification
Willing To Relocate
Within the USA
Affiliations
Order of the Easter Star Member
References
References available upon request.
Timeline
Clinical Assistant
Veteran Evaluation Services
05.2025 - Current
Manager
Miracle Leaf Health Centers
02.2024 - 11.2024
Medical Assistant
Midway Specialty Care Center
01.2022 - 03.2022
Receptionist
Mt Sinai Medical Center, Cardiology
05.2021 - 01.2022
Medical Receptionist
Key Medical Group
10.2019 - 05.2021
Front Desk Supervisor
Ocean Edge Resort
08.2018 - 12.2018
Client Service Supervisor
Elgibility Screening Services
09.2015 - 11.2017
Front Desk Supervisor
Parrot Key Resort
04.2010 - 11.2015
Front Desk Manager
Courtyard by Marriott
08.2007 - 11.2008
Personal Assistant
Southern Medical Group
01.2005 - 04.2007
Admission/ Medical Record Clerk
Lower Florida Keys Medical Center
01.2001 - 04.2007
Some College (No Degree) - Medical Assistant
Florida Keys Community College