Ruteneia Lima
Chico,CA
Summary
Compassionate and organized professional with over 20 years of experience in cross-cultural service, community care, and administrative roles. Seeking to contribute by offering excellent patient communication, organizational skills, and dedication to care and efficiency.
Diligent [Desired Position] with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
27
27
years of professional experience
Work History
Administrative & Hospitality, Social and School coordination
University of the Nations
Kona, Hawaii
01.2015 - 01.2023
- Managed housing and guest services for hundreds of students and staff in a busy campus environment
- Registered new arrivals, verified documents, processed housing payments
- Handled scheduling, check-ins/outs, and personal needs of diverse populations
- Worked with international families, elderly, and children with sensitivity and care
Finance Assistant
Zayed International Company
Brazil
01.2014 - 01.2015
- Managed payment records and administrative documentation
- Assisted in report preparation and filing systems for client accounts
- Supported internal office communication with accuracy and speed
Community Care Coordinator (Volunteer)
Various Humanitarian Projects
Brazil, Madagascar
01.1996 - 01.2007
- Provided basic care and emotional support to children and elderly in underserved communities
- Coordinated visits, tracked health information, and communicated needs.
- Educated families on hygiene, nutrition, and follow-up treatments
Education
B.A. - Intercultural Studies
University of the Nations
Skills
- Attending registration and data accuracy
- Bilingual communication (English, Portuguese, Spanish)
- Confidential records handling
- Compassionate customer service
- Scheduling and appointment coordination
- Insurance and financial forms assistance
- Team collaboration
- Conflict resolution and cultural sensitivity
- Proficient in Microsoft Office, Google Suite, Apple tools
Languages
Fluent in Portuguese, Malagasy, and English; proficient in Spanish and French.
Interests
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
- Hiking
- Playing Sports
- Volunteering with youth sports programs as a [role]
- Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
Timeline
Administrative & Hospitality, Social and School coordination
University of the Nations
01.2015 - 01.2023
Finance Assistant
Zayed International Company
01.2014 - 01.2015
Community Care Coordinator (Volunteer)
Various Humanitarian Projects
01.1996 - 01.2007
B.A. - Intercultural Studies
University of the Nations