Ruth Andino
Management
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Retail Store Manager
Prime Communications AT&T
02.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted with hiring, training and mentoring new staff members.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
IN-HOME EXPERT
AT&T
07.2022 - 12.2022
- Coached and developed store associates through formal and informal interactions
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Created, documented, and discussed monthly action plans to meet goal expectations and behaviors for the month
- Created outside events to maximize sales
- Oversaw daily operations of store, including inventory and supply restocking, cash handling and assisting customers
- Oversaw aspects of maintenance, inventory and daily activity management.
RETAIL STORE MANAGER
AT&T
12.2020 - 06.2022
- Coached and developed store associates through formal and informal interactions
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Created, documented, and discussed monthly action plans to meet goal expectations and behaviors for the month
- Created outside events to maximize sales
- Oversaw daily operations of store, including inventory and supply restocking, cash handling and assisting customers
- Oversaw aspects of maintenance, inventory and daily activity management.
ASSISTANT STORE MANAGER
AT&T
12.2019 - 11.2020
- Coached and developed store associates through formal and informal interactions
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing
- Created, documented, and discussed monthly action plans to meet goal expectations and behaviors for the month
- Created outside events to maximize sales
- Oversaw daily operations of store, including inventory and supply restocking, cash handling and assisting customers
- Oversaw aspects of maintenance, inventory and daily activity management.
Education
SOME COLLEGE (NO DEGREE) -
Lone Star College System
Spring, TX01.2010
Skills
- Retail Operations
- Team Building and Leadership
- Problem-Solving
- Shift Scheduling
- Hiring and Training
- Mentoring and Coaching
- POS Systems
- Goal Setting
- Operations Oversight
Accomplishments
- Top Performance Awards
- Achieved Business Expert Level
Contactsummary
Goal-driven Assistant Store Manager with 8 plus-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Timeline
Retail Store Manager
Prime Communications AT&T
02.2023 - Current
IN-HOME EXPERT
AT&T
07.2022 - 12.2022
RETAIL STORE MANAGER
AT&T
12.2020 - 06.2022
ASSISTANT STORE MANAGER
AT&T
12.2019 - 11.2020
SOME COLLEGE (NO DEGREE) -
Lone Star College System
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