Ruth Roberson
Grand Junction,CO
Summary
Proven leader with extensive experience in retail operations management at Big Lots, where I enhanced customer satisfaction and streamlined store operations. Expert in staff development and operations management, I significantly improved financial accuracy and fostered a positive work environment. Skilled in money handling and team motivation, I drove performance and service quality to new heights.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Big Lots
09.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Highs Diploma - Business
Central High School
Grand Junction, CO05.2008
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Operations Management
- Customer rapport
- Retail Operations Management
- Staff Development
- Sales Reporting
Affiliations
Job References
*Ed Bernal General Manager
970-260-3346
*Robert Esposito District Manager
720-517-6418
Personal References
*Nathan Quintana
970-200-8312
*Donna Aubert
970-270-3474
Timeline
Assistant Manager
Big Lots
09.2008 - Current
Highs Diploma - Business
Central High School
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