Ruth Assis
PORT SAINT LUCIE,Florida
Summary
Dynamic professional with a proven track record at Cleveland Clinic Innovations, excelling in guest service and inventory management. Recognized for exceptional punctuality and attention to detail, I consistently enhanced guest satisfaction through effective communication and a professional attitude. A reliable team player, I thrive in fast-paced environments, ensuring operational excellence and quality service delivery.
Overview
16
16
years of professional experience
Work History
Room Service Attendant
Cleveland Clinic Innovations
Port Saint Lucie, FL
11.2023 - Current
- Delivered prompt and courteous room service to guests, ensuring high satisfaction levels.
- Managed inventory of food and beverage items, maintaining stock accuracy and availability.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained cleanliness and organization of service trays and delivery carts for efficient operations.
- Assisted guests with menu selections, providing detailed information on food offerings.
- Resolved guest inquiries and concerns promptly, enhancing overall dining experience.
- Adhered to safety and sanitation guidelines, ensuring compliance with health regulations.
- Trained new staff on standard operating procedures for room service efficiency and quality control.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Protected guests by following proper food handling procedures.
- Navigated challenging situations calmly under pressure, maintaining professionalism at all times while working on solutions swiftly.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
Substitute Teacher, K-12
St. Lucie Public Schools
Port St. Lucie, Florida
01.2023 - 09.2024
- Adapted lesson plans to meet diverse student needs and learning styles.
- Managed classroom behavior to foster a positive and productive learning environment.
- Collaborated with faculty to ensure continuity of education during teacher absences.
- Implemented instructional strategies that supported curriculum objectives and enhanced student engagement.
- Utilized classroom technology to facilitate interactive learning experiences for students.
- Maintained accurate attendance records and communicated effectively with school administration regarding student performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
Receptionist
Vero Beach Marble and Granite
Vero Beach, FL
02.2021 - 01.2024
- Managed multi-line phone system, ensuring prompt and courteous response to all inquiries.
- Scheduled appointments and coordinated meeting logistics for executive staff.
- Maintained organized front desk area, enhancing overall office efficiency and professionalism.
- Implemented visitor check-in procedures, strengthening security protocols within the office.
- Assisted with administrative tasks, contributing to streamlined office operations and support functions.
- Developed positive relationships with clients and visitors, promoting a welcoming environment.
- Handled incoming mail and deliveries, ensuring timely distribution to relevant departments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Performed sales person duties such as showing merchandise, providing price estimates, and completing sales.
Manager
G & K Commercial Cleaning
Boca Raton, FL / Port St. Lucie, Fl
01.2010 - 04.2021
- Oversaw daily operations, ensuring high-quality cleaning standards across multiple sites.
- Managed staff schedules and assignments to optimize workforce efficiency and coverage.
- Implemented training programs to enhance team performance and adherence to safety protocols.
- Developed and maintained relationships with key clients to ensure satisfaction and retention.
- Conducted regular inspections to ensure compliance with company policies and client expectations.
- Coordinated inventory management, ensuring availability of supplies while minimizing costs.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Stock Person
Walmart
Port St. Lucie Florida
11.2016 - 03.2021
- Received and organized incoming shipments to maintain inventory accuracy.
- Stocked shelves efficiently to ensure optimal product availability for customers.
- Assisted in inventory management using warehouse management systems for tracking stock levels.
- Collaborated with team members to streamline stocking processes and enhance workflow efficiency.
- Trained new staff on operational procedures and best practices for stock management.
- Checked and pulled defective or expired products from shelves.
- Answered customer questions and provided detailed product information.
- Contributed to a positive work atmosphere through effective communication, teamwork, and problem-solving skills.
- Provided excellent customer service, assisting shoppers in locating desired items and answering inquiries about product features or availability.
- Adhered to company policies and procedures while conducting daily tasks, ensuring compliance with industry regulations and best practices.
- Managed seasonal displays effectively, ensuring appropriate product visibility during peak sales periods.
- Demonstrated flexibility in adapting to changing priorities or workloads, effectively managing time to balance the needs of multiple tasks simultaneously.
- Assisted in training new employees on proper stocking procedures, fostering a knowledgeable workforce committed to operational excellence.
- Supported loss prevention initiatives by monitoring inventory levels and reporting discrepancies to management as necessary.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Managed timely and effective replacement of damaged or missing products.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Education
Associate of Arts - Elementary Education
Indian River State College
Ft. Pierce, FL12.2017
High School Diploma - Education
CEST
Brazil 07.2001
Skills
- Punctuality
- Inventory restocking
- Order processing
- Professional attitude
- Multi-tasking skills
- Guest service
- Customer service
- Team player
- Attention to detail
- Time management
- Reliability
- Organizational skills
- Active listening
- Cash handling
- Professional and courteous
- Self motivation
Languages
Portuguese
Native or Bilingual
Timeline
Room Service Attendant
Cleveland Clinic Innovations
11.2023 - Current
Substitute Teacher, K-12
St. Lucie Public Schools
01.2023 - 09.2024
Receptionist
Vero Beach Marble and Granite
02.2021 - 01.2024
Stock Person
Walmart
11.2016 - 03.2021
Manager
G & K Commercial Cleaning
01.2010 - 04.2021
Associate of Arts - Elementary Education
Indian River State College
High School Diploma - Education
CEST