Ruth Ball
Jacksonville
Summary
Results-driven professional with robust skills in risk management, compliance reporting, compliance testing and metrics tracking.
Overview
25
25
years of professional experience
Work History
Vice President; Specialist I
Bank of America
Jacksonville
02.2018 - Current
- Maintained relationships with key stakeholders by attending meetings and responding promptly to inquiries or requests for information.
- Monitored compliance with industry regulations and company policies to mitigate risk.
- Established and maintained relationships with key stakeholders to support business objectives.
- Performed quality test execution, ensuring that daily, weekly, and monthly deliverables were achieved accurately and on time. Also performed QA on an additional 40 or more tests per month.
- Reported on results, and analyzed data to identify trends, and escalate potential areas of concern.
- Collaborated with Front Line Unit (FLU) process owners to design sampling and test procedures; thoroughly documented operational procedures, including data extraction procedures and test scripts (redlines as needed) for test execution, and ensured the repeatability and reliability of the testing.
- Automated a portion of existing product tests (30+) by migrating the tests to ORCIT as part of the Bring to Standard project. Performed an extensive review of the remaining manual tests (40+), which included migrating existing procedures from the Solution Center into OCP, utilizing the EIT Test Script template and question structure.
Officer; Consumer Prod Strategic Analyst
Bank of America
Jacksonville
08.2015 - 02.2018
- Maintained internal Hotfile list to ensure compliance accuracy.
- Collaborated with banks and vendors for precise client compliance reporting.
- Managed SharePoint site for effective document organization.
- Addressed client complaints to enhance service quality.
Officer; Fraud Analyst
Bank of America
Jacksonville
08.2010 - 08.2015
- Analyzed transaction data to detect potential fraudulent activities.
- Reviewed customer accounts for suspicious behavior and flagged significant concerns.
- Responded promptly to customer inquiries regarding suspected fraudulent activity.
- Communicated findings effectively with customers concerning identified fraudulent or suspicious behaviors.
- Recommended account closures and executed necessary follow-up actions.
Assistant Manager
Bank of America
St Louis
09.2000 - 08.2010
- Managed daily banking operations, ensuring compliance with internal policies.
- Supervised staff training and development initiatives to enhance team performance.
- Resolved customer issues promptly, maintaining high service quality standards.
- Conducted audits to guarantee accuracy in financial transactions.
- Implemented process improvements that boosted operational efficiency at the banking center.
- Developed client relationships to better understand and meet their banking needs.
- Prepared detailed reports on operational performance metrics for upper management review.
- Advised customers on suitable banking services tailored to individual requirements.
Education
High School Diploma -
Windsor High School
Imperial, MO05-1992
Skills
- Risk management and compliance
- Quality assurance and reporting
- Effective communication skills
- Policy development and documentation
- Metrics tracking and analysis
Areas of Expertise
- Compliance Testing
- Quality Assurance
- Sample Development
- Bring to Standard(BTS)
- Test Development
- Remediation
- Operations Management
Timeline
Vice President; Specialist I
Bank of America
02.2018 - Current
Officer; Consumer Prod Strategic Analyst
Bank of America
08.2015 - 02.2018
Officer; Fraud Analyst
Bank of America
08.2010 - 08.2015
Assistant Manager
Bank of America
09.2000 - 08.2010
High School Diploma -
Windsor High School