Julia Galbraith
Corpus Christi,TX
Summary
- Competent and enthusiastic professional with strengths in interpersonal relations with senior citizens, families and individuals
- Personable and energetic administrator committed to delivering excellence in all facets of customer service and administrative support
- Solid research skills and the ability to interpret material to individuals and groups who have a wide range of interest and knowledge background
- Flexible and creative in strategy and approach
- A successful, proven record in communications, interpretation, and educational writing, public speaking, leadership, motivation, management, operations, budgeting and purchasing, organization, and planning
- Passion for directing and implementing individual learning
- More than 20 years experience and expertise in messaging and management; and more than 10 years experience in classroom teaching
Overview
44
44
years of professional experience
1
1
Certification
Work History
Interpretive Specialist/Planner
Friends of the Corpus Christi Museum of Science and History
03.2025 - 01.2026
- Followed all company policies and procedures to deliver quality work
- Helped meet changing demands by recommending improvements to business procedures
- Evaluated customer needs and feedback to drive product and service improvements
- Created detailed, technical interpretive models to value guest involvement and understanding
- Conducted regular reviews of exhibits and communications and identified areas for improvement
- Provided reporting for exhibit use and ad-hoc reporting in support of decision-making
- Frequently inspected exhibit areas to interact with guests and offer exhibit insights
- Cultivated positive relationships with coworkers to encourage effective and accurate delivery of museum messaging
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables
- Collaborated with cross-functional teams to align exhibit plans with guest expectations and interests
- Researched and compiled details from multiple sources; prepared thorough reports and presented findings in meetings
- Demonstrated respect, friendliness and willingness to help wherever needed
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Registered Client Associate
Navigation Financial Group
08.2017 - 02.2025
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment
- Managed office operations, client communications, and account services
- Processed and verified all new client onboarding and account applications and documents
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives
- Attended and actively participated in client and internal team strategy meetings to coordinate financial planning and wealth management
- Prepared letters, forms and spreadsheets in Excel to service existing clients and prospect for new clients
- Assisted brokers and advisors with servicing clients by preparing financial plans, conducting investment research and completing trades and transactions
- Developed strategies to improve processes and reduce costs
- Developed and maintained courteous and effective working relationships
Practice Management Development
Merrill Lynch
06.2015 - 06.2017
- Managed office operations, client accounts, and services
- Organized and detail-oriented with a strong work ethic to meet tight deadlines
- Used skills development, best practices, and techniques to attain and maintain regulatory-required licensing credentials
- Used critical thinking to break down problems, evaluate solutions, and make decisions independently and in tea settings
- Developed strong communication and organizational skills through working on group projects
- Developed strong organizational and communication skills through regular interpersonal interactions, coursework and volunteer activities
- Developed and maintained courteous and effective working relationships
Education Resources Coordinator/Interpretation Manager
Texas State Aquarium
05.1993 - 12.2014
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Managed, developed and trained full-time, part-time, volunteer, and seasonal staff, established and monitored goals, conducted performance reviews and administered salaries for staff; provided feedback on methods for reaching those milestones
- Maximized performance by establishing team priorities, monitoring scheduled daily activities and mentoring team members; motivated employees to be productive and engaged in work
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Trained team members on new interpretive services and programs to support promotional efforts
- Cross-trained existing employees to maximize team agility and performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Implemented project management techniques to overcome obstacles and increase team productivity
- Developed internal requirements and standards to maximize guest services and accuracy of content delivery
- Kept high average of performance evaluations
- Developed and published Department staff handbook (later used to develop Aquarium-wide HR document)
- Created, planned, taught, evaluated, and supervised guide program curriculum
- Successfully developed/managed budgets and allocated resources to maximize Department productivity and profitability
- Entered data, generated reports, and produced tracking documents
- Developed and implemented public programming
- Developed and compiled exhibit and species fact database for facility-wide use
- Performed Research, Writing and Editing to create, revise/republish interpretive handbook; publish weekly and monthly news and bulletins; interpretive pieces for publication customer service, marine and ecology topics, and exhibits
- Maintained professional, organized, and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Resolved issues through active listening and open-ended questioning, escalating major problems to directors
Elementary Teacher
Flour Bluff Independent School District
12.1981 - 05.1993
- Grades 2, 3, 4, 5
- Planning and teaching regular and remedial curriculum - all subjects
- Scheduling, testing, and documentation for federally-funded Chapter I Coordination
- Planning and implementing multidisciplinary curriculum
- Coordinating instruction and activities for Project O.C.E.A.N.
- Supervising development of student teachers
- Professional Service
- Principal’s advisory team
- Elected superintendent’s advisory representative
- Textbook selection committee
- Curriculum development committee
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
Education
Bachelor of Science - Education, Math Certification, Kindergarten Endorsement
Corpus Christi State University
Skills
- Service-driven
- Clear and concise interpersonal communication
- Professional telephone communication
- Efficient organization and time management
- Strong attention to detail
- Client engagement and satisfaction; relationship building
- Collaborative teamwork
- Proficient in Microsoft Office Suite; CRM
- Proficient in resolving complaints
- Risk management compliance
- Team leadership, coaching, and training
Affiliations
- National Association for Interpretation
- Association of Zoos and Aquariums
- World Affairs South Texas Board
- Asian Cultures Museum of Texas Board President
- Padre Island Business Association Ambassador
Certification
- Texas State Teachers Certification, Lifetime
- Certified Tourism Ambassador
- Certified Interpretive Trainer
- FINRA Series 7, Series 66; Insurance Counselor, Insurance General Lines
Languages
English
Full Professional
Spanish
Elementary
Timeline
Interpretive Specialist/Planner
Friends of the Corpus Christi Museum of Science and History
03.2025 - 01.2026
Registered Client Associate
Navigation Financial Group
08.2017 - 02.2025
Practice Management Development
Merrill Lynch
06.2015 - 06.2017
Education Resources Coordinator/Interpretation Manager
Texas State Aquarium
05.1993 - 12.2014
Elementary Teacher
Flour Bluff Independent School District
12.1981 - 05.1993
Bachelor of Science - Education, Math Certification, Kindergarten Endorsement
Corpus Christi State University