Margaret Smay
Beavercreek,OH
Summary
I have achieved a lot in the time that I have been with Caretenders Hospice. I have improved not only the day to day operations of my office but also took on the challenges of reestablishment volunteer programs to help with the daily needs of Vets in the Dayton and surrounding areas. I have been a team player when the office was short staffed and I jumped in where I was needed to help. I have an enjoyed my time with Caretenders and look forward to the new possibilities ahead .
Overview
21
21
years of professional experience
Work History
Care Coordinator to Volunteer Manager
Caretenders Hospice
Moraine, OH
12.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Building/establishing volunteer program. programs established: Pet Peace of mind and We Honor Vets and vet volunteer
Post Operations Inspector
Norwood Medical
Dayton, Ohio
12.2017 - 12.2017
- Duties included evaluating parts to quality standards, identifying quality
- training newer employees on all aspects of their job responsibilities and making reports to upper management when needed for more training issues
- communicating with the operations side to troubleshoot where and/or when parts failure quality checks
Children’s Lead/Bookseller
Barnes & Noble
Beavercreek, Ohio
07.2010 - 12.2017
- Maintaining and achieving goals set from upper management
- Completing weekly and monthly projects for optimal sales
- receiving and organizing products from daily shipments, setting displays and POG
Cashier/Cafe Worker/Team Member
Target
Beavercreek, Ohio
07.2004 - 07.2010
- Cashiering
- Training new team members on all aspects of job duties
- Maintaining the highest level of food quality and service
Education
Bachelor of Arts - undefined
Wright State University
Dayton, Ohio11.2009
High School Diploma - undefined
Carroll High School
Dayton, Ohio01.2004
Skills
- Integrity
- Strong work ethic
- Problem solver
- Positive attitude
- Leadership
Timeline
Care Coordinator to Volunteer Manager
Caretenders Hospice
12.2021 - Current
Post Operations Inspector
Norwood Medical
12.2017 - 12.2017
Children’s Lead/Bookseller
Barnes & Noble
07.2010 - 12.2017
Cashier/Cafe Worker/Team Member
Target
07.2004 - 07.2010
Bachelor of Arts - undefined
Wright State University
High School Diploma - undefined
Carroll High School