Ruth Ceballos
Azusa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Server
Clubhouse 66
Glendora, CA
07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Associate
The Camp Transformation Center
Monrovia, CA
02.2023 - 07.2023
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Collected deposits, fees, and payments.
Server
The Cheesecake Factory
Arcadia, CA
07.2019 - 02.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
PBX Switchboard Operator
Emanate Health
Covina, CA
12.2020 - 07.2021
- Alerted staff of emergency information and general announcements using PA system.
- Updated personnel directory to keep telephone extensions and employee information current.
- Paged employees over PA system to ensure prompt connection with callers.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Server
Marie Callender's
Arcadia, CA
01.2015 - 03.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Customer Service Associate
Jiffy Lube
Arcadia, CA
01.2014 - 01.2015
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Associate of Science - Criminal Justice
Citrus College
Glendora, CA06.2024
Certification - CA POST 120 Hour Public Safety Dispatcher Course
Rio Hondo College
Whittier, CA09.2018
Skills
- Cash Transactions
- Multi-Line Phone Systems
- Fluent in Spanish
- Customer Service
- Typing Skills
- Microsoft Office
Timeline
Server
Clubhouse 66
07.2023
Front Desk Associate
The Camp Transformation Center
02.2023 - 07.2023
PBX Switchboard Operator
Emanate Health
12.2020 - 07.2021
Server
The Cheesecake Factory
07.2019 - 02.2023
Server
Marie Callender's
01.2015 - 03.2018
Customer Service Associate
Jiffy Lube
01.2014 - 01.2015
Associate of Science - Criminal Justice
Citrus College
Certification - CA POST 120 Hour Public Safety Dispatcher Course
Rio Hondo College