Ruth Dean
West Lafayette,IN
Summary
Goal to pursue a career in the Hospitality and Tourism field utilizing organizational and customer service skills, centrally focused around developing goals for sustainability in the future of the industry. Previous industry work for six years, with varying experience including hotels, restaurants, destination tourism management, and event operations. Seeking to build upon that experience in post-graduate opportunities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banquet Operations Captain
Purdue Union Club Hotel
09.2023 - Current
- Work with clients to ensure events are executed as planned and build positive long-term relationships
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory to achieve timely and accurate delivery of goods and services.
- Fill out billing invoices and event reports to ensure effective financial and communication transactions throughout the hotel.
Marina Guest Activities Agent
Grand Teton Lodging Company
05.2024 - 08.2024
- Booked over 300 guests for cruises, conducted check-ins for boat buoys and slips, maintained retail operations, and executed rentals for marina equipment per day.
- Executed end-of-day financial deposits and ensured accurate transactions for retail operations
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for efficient operations
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Banquet Server
Purdue Union Club Hotel
09.2021 - 09.2023
- Promoted to Banquet Captain September 2023.
- Completed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Collaborated with fellow servers to maintain a smooth flow of service during large-scale events.
Host, Assignor, and General Teller
Walt Disney World Resorts
01.2023 - 05.2023
- Checked over 600 guests into their reservations and guided them to tables daily
- Promoted half way through College Program to Assignor and General Teller, responsible for assigning tables to servers to maintain equality and flow of the restaurant, and banking out the registers and servers at the end of every shift
Education
Bachelor of Science - Hospitality and Tourism Management
PURDUE UNIVERSITY
West Lafayette, IN05-2025
Skills
- Microsoft Office Skills
- Team Leadership
- Operational Efficiency
- Workflow Optimization
- Time Management
- V1 and Lightspeed Software Systems
- Customer Service
Accomplishments
- 7-time Dean's List and Semester Honors recipient
- Spring 2024 John Purdue Service Excellence Award
- HTM Student Representative for the HHS College Curriculum Committee
- 2024 Professional Convention and Meeting Management Association (PCMA) Purdue Chapter Executive Assistant
References
- Tammy Bosland, 4330-240-4878, Marina Activities Desk Manager, Colter Bay Marina
- Tawnah Folk, 765-894-5545, Banquet Operations Manager, Purdue Union Club Hotel
- Lizzy Pearlman, 407-810-3677, Guest Experience Manager, Walt Disney World
Certification
- ServSafe Food Handling Certified
- Indiana State Alcohol License
Timeline
Marina Guest Activities Agent
Grand Teton Lodging Company
05.2024 - 08.2024
Banquet Operations Captain
Purdue Union Club Hotel
09.2023 - Current
Host, Assignor, and General Teller
Walt Disney World Resorts
01.2023 - 05.2023
Banquet Server
Purdue Union Club Hotel
09.2021 - 09.2023
- ServSafe Food Handling Certified
- Indiana State Alcohol License
Bachelor of Science - Hospitality and Tourism Management
PURDUE UNIVERSITY
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