Ruth Frketich
Deputy Director, Senior Services
Bloomfield Township
Summary
Dynamic Deputy Director at Bloomfield Township with a proven track record in strategic planning and organizational development. Enhanced operational efficiency through innovative program implementation and effective budget management. Cultivated strong partnerships and fostered a collaborative work environment, driving impactful community programs for the aging population.
Overview
17
17
years of professional experience
Work History
Deputy Director
Bloomfield Township
08.2021 - Current
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Collaborated with other departments to ensure smooth functioning of organizational activities.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
- Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
- Managed budgets and financial resources effectively, optimizing resource allocation for maximum impact.
- Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors.
- Improved coordination and communications across organization to increase operational efficiency.
- Implemented technology solutions that improved workflow efficiency and reduced operational costs.
- Optimized team productivity by providing ongoing training and mentorship for staff members with two software programs.
- Enhanced communication within the organization through regular interdepartmental meetings and updates.
- Cultivated strong relationships with external partners to facilitate successful collaborations on joint projects.
- Determined agenda, developed plans and oversaw implementation of programs and updates.
- Streamlined operations by implementing efficient management processes and policies.
- Evaluated program effectiveness using data-driven approaches, making adjustments as needed to optimize results.
- Developed thought leadership around specific topics and emerging practice areas in support of budget, financial and operational goals.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Prepared and submitted accurate, timely management and financial reports and project budgets.
- Program development and evaluation of wide range of community-based programs with focus on wellness and supportive services for 50+ aging population.
- Community center facility management with fitness center, pool, meeting rooms, offices, and dementia care unit.
Office Manager
Bloomfield Township
09.2017 - 08.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Editor quarterly catalog publication & mailing and cost savings.
Activities & Program Assistant
Bloomfield Township, Adult Day Service
01.2009 - 09.2017
- Assisted with planning and coordinating day-to-day and special program activities.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Adult Day Service program and associated activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Facilitated training sessions for new staff and volunteers, ensuring high level of program delivery.
- Coordinated volunteer schedules and assignments, ensuring adequate support for program activities.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Intake, assessments, charting, individual program planning, admissions for older adults with physical and progressive memory disorders.
Education
Bachelor of Applied Science, - Gerontology, Honors
University of Guelph
Guelph, Ontario 05.2001 -
Skills
Organizational development
Budget development
Program implementation
Strategic planning
Timeline
Deputy Director
Bloomfield Township
08.2021 - Current
Office Manager
Bloomfield Township
09.2017 - 08.2021
Activities & Program Assistant
Bloomfield Township, Adult Day Service
01.2009 - 09.2017
Bachelor of Applied Science, - Gerontology, Honors
University of Guelph
05.2001 -