Ruth Gazetti
Troy,MI
Summary
Experienced waitress and bartender known for exceptional customer service and conflict resolution skills. Proven ability to enhance guest experiences through effective communication and upselling techniques.
Overview
5
5
years of professional experience
Work History
Waitress and Bartender
Irish Tavern
Madison Heights, Michigan
12.2024 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new staff on service standards and procedures.
- Managed customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest dining experience effectively.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
Waitress
The Gatehouse
Mackinac Island, Michigan
04.2022 - 10.2022
- Worked part-time and picked up shifts whenever available
- Upsold daily specials and promoted beverage pairings to customers.
- Ensured compliance with health and safety regulations during food service activities.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Provided exceptional customer service to enhance dining experiences.
Waitress
Shepherd Bar and Restaurant
Mount Pleasant, MI
12.2020 - 04.2021
- Took orders accurately and communicated them to kitchen staff promptly.
- Assisted in setting up tables and ensuring cleanliness throughout the restaurant.
- Handled cash transactions and processed payments efficiently at the register.
- Maintained knowledge of menu items to answer customer inquiries confidently.
- Upsold daily specials and promoted beverage pairings to customers.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
Bachelor Of Arts (BA) - Broadcast And Cinematic Arts
Central Michigan University
Mount Pleasant, Michigan, MI05-2021
Skills
- Customer service
- Staff training
- Conflict resolution
- Time management
- Guest relations
- Strong multitasking
- Point of sale operation
- Beverage service
- Team collaboration
- Problem solving
Timeline
Waitress and Bartender
Irish Tavern
12.2024 - Current
Waitress
The Gatehouse
04.2022 - 10.2022
Waitress
Shepherd Bar and Restaurant
12.2020 - 04.2021
Bachelor Of Arts (BA) - Broadcast And Cinematic Arts
Central Michigan University