Ruth Hartnett
Fairless Hills,PA
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory management. Enhanced sales through innovative merchandising strategies and effective team leadership, fostering a collaborative environment. Recognized for improving customer satisfaction and reducing turnover rates, while consistently achieving operational excellence.
Overview
24
24
years of professional experience
Work History
Store Manager
Dollar General Store
09.2022 - Current
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Managed inventory control processes, optimizing stock levels to meet customer demand.
- Trained and mentored new employees on store procedures and customer service excellence.
- Implemented promotional strategies, enhancing product visibility and driving sales growth.
- Coordinated staff schedules to ensure adequate coverage during peak hours and events.
- Ensured compliance with safety regulations, maintaining a secure shopping environment for customers and staff.
- Fostered positive customer relationships through effective communication and problem-solving skills.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Sales Associate
Dollar Tree
06.2020 - 05.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new associates in store policies, procedures, and customer engagement strategies.
- Executed visual merchandising standards to enhance product presentation and store aesthetics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to optimize sales strategies and improve overall performance.
- Led initiatives to improve store operations, resulting in enhanced customer satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assistant Manager
Toys R Us
10.2001 - 06.2018
- Led training programs for new staff, enhancing team performance and service quality.
- Developed employee schedules to optimize coverage during peak hours, improving customer satisfaction.
- Implemented inventory management techniques to reduce stock discrepancies and improve accuracy.
- Analyzed sales reports to identify trends, informing strategic decisions for product placement and promotions.
- Coordinated with vendors to ensure timely delivery of merchandise, maintaining optimal stock levels.
- Mentored junior staff in customer service protocols, fostering a collaborative work environment.
- Streamlined communication processes between departments to enhance operational efficiency and responsiveness.
- Initiated community engagement events that increased brand visibility and strengthened customer relationships.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.b
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Pennsbury
Fairless Hills, PA06.1987
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Cash management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
Timeline
Store Manager
Dollar General Store
09.2022 - Current
Sales Associate
Dollar Tree
06.2020 - 05.2023
Assistant Manager
Toys R Us
10.2001 - 06.2018
High School Diploma -
Pennsbury