Ruth Isabel Ortiz
Ontario,USA
Summary
Motivated and dependable professional with experience in front desk operations, customer service, and administrative support. Proven ability to handle high volume interactions, manage scheduling, and maintain organized workflows in fast paced environments. Recognized for providing excellent customer experiences, building positive relationships, and supporting daily operations efficiently. Strong communication, problem-solving, and multitasking skills with a results driven, team focused approach.
Overview
5
5
years of professional experience
Work History
Operation Admin
FedEx
Chino Hills, USA
12.2023 - Current
- Customer and Vendor Communication: Communicated with shipping companies, customers, and stakeholders via email and phone to effectively address and resolve package-related issues.
- Data Entry and Problem Resolution: Managed data for problematic packages, documenting and resolving issues efficiently to enhance overall operational accuracy.
- Research and Analysis: Conduct thorough research on package issues to gather all necessary information and develop effective solutions.
- Worked with admin team and managers to achieve operational objectives.
- Training and Meetings: Completed required training modules and participated in monthly meetings with managers to review performance and operational updates.
Assistant Manager
Gloria's Cocina Mexicana
Ontario, USA
02.2022 - 12.2023
- Coordinated and executed large events for groups of 50+ guests, organizing custom menus and elaborate table setups, creating memorable experiences.
- Supervised team of hostesses, ensuring timely completion of duties and high performance standards, directly enhancing guest satisfaction.
- Maintained Dining Room Standards: Ensured the dining room was consistently clean, organized, and presentable, enhancing guest experience and adhering to health regulations.
- Managed administrative tasks, including phone and email communications, duty assignments, and shift scheduling, supporting seamless daily operations.
Waitress/Host
Gloria's Cocina Mexicana
Ontario, USA
01.2021 - 12.2023
- Warmly greeted guests upon arrival and escorted them to their tables, ensuring a welcoming atmosphere.
- Assisted fellow waitstaff during peak times, including handling large parties of 50+ guests.
- Maintained inventory of hosting supplies, including menus, tablecloths, and silverware.
Education
Associate of Business Administration -
Orange Coast College
Costa Mesa, CA04-2026
Skills
- Operations management
- Process optimization
- Data entry
- Staff supervision
- Customer service
- Leadership
- Team collaboration
- Adaptability
- Conflict resolution
- Communication skills
Accomplishments
- Awarded Employee of the Month in both 2024 and 2025 for consistent performance and leadership
- Contributed to achieving Bronze placement across all FedEx International operations in California
Timeline
Operation Admin
FedEx
12.2023 - Current
Assistant Manager
Gloria's Cocina Mexicana
02.2022 - 12.2023
Waitress/Host
Gloria's Cocina Mexicana
01.2021 - 12.2023
Associate of Business Administration -
Orange Coast College