Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruth KOUADIO

New Haven,CT

Summary

With 10 years' experience in the financial sector, I'm completely at ease with everything to do with customer service, cash operations, compliance and internal control.
I have a strong aptitude for acquiring new knowledge and making decisions in the interests of the company and its customers.
Proactive and versatile, I am able to work both as part of a team and independently. I also have a strong sense of organization and rigor.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Transaction Services Group Coordinator

Guaranty Trust Bank
03.2020 - 04.2022
  • Coordination and monitoring of the bank's customer service and branch Managers activities.
  • Preparation and management of departmental projects.
  • Collection of training needs from agencies to define
    training plans.
  • Implementation of department strategy.
  • Preparation of periodic regulatory and administrative reports.
  • Implementation and updating of the department's procedure manual.
  • Staff awareness and training.
  • Facilitation of meetings and training.

Internal Control Officer & Temporary AML Officer

Guaranty Trust Bank
03.2018 - 03.2020
  • Monitored proprietary systems and applications to prevent unauthorized access.
  • Administered training to workers regarding internal control guidelines and standards.
  • Prepared and presented clear and concise audit reports and documentation.
  • Personally conducted ongoing reviews of all operating procedures.
  • Carrying out inspection assignments and relevance, effective implementation and follow-up of inconsistencies in on-site and off-site inspections.
  • Reconciliation and review of internal accounts.
  • Alerts, accounts and activities review.

Branch Operations Manager

Guaranty Trust Bank
06.2015 - 02.2017
  • Maintained branch files for major accounts, investments and employees.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Efficient coordination of the teller's activities; (Constitution and filing of accounting days; closing of cash, adjusting cash registers, securing the day's funds, etc.);
  • Monitoring of safety measures of the branch vault;
  • Daily management of ATMs (loading, unloading, ) and daily transactions;
  • Daily reconciliation the branch Internal account;

Customer Service Representative

Guaranty Trust Bank
11.2012 - 05.2015
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processing of current customer transactions (chequebooks, ATM cards, statements account statements, ...).
  • Account opening

Education

MBA - Communication, Advertising

Ivory Academy Group
Ivory Coast (Côte D'Ivoire)
06.2014

Associate of Human Resources And Communication - Corporate Communication

Business And Management School
Ivory Coast (Côte D'Ivoire)
10.2009

High School Diploma -

Sainte Thérèse High School
Ivory Coast (Côte D'Ivoire)
10.2006

Skills

  • Health and Safety Procedures
  • Continuous Improvement
  • Quality Control
  • Complaint Handling
  • Operations Management
  • Production Tracking
  • Performance Monitoring
  • Staff Management

Certification

  • Certificate of knowledge of the banking professions from Ivorian vocational training development fund.
  • Certificate of compliance with the fight against money laundering and the financing of terrorism.
  • Certificate of knowledge of the Bank's Credit Policy

Languages

French
Native or Bilingual

Timeline

Transaction Services Group Coordinator

Guaranty Trust Bank
03.2020 - 04.2022

Internal Control Officer & Temporary AML Officer

Guaranty Trust Bank
03.2018 - 03.2020

Branch Operations Manager

Guaranty Trust Bank
06.2015 - 02.2017

Customer Service Representative

Guaranty Trust Bank
11.2012 - 05.2015

MBA - Communication, Advertising

Ivory Academy Group

Associate of Human Resources And Communication - Corporate Communication

Business And Management School

High School Diploma -

Sainte Thérèse High School

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Ruth KOUADIO